Format: 60 hours This course is designed to provide a welcoming and low-stress environment for English learners from Spanish-speaking countries. The instructor will provide support in Spanish to make English learning more effective to workers in the tourism, hospitality, and restaurant industry. This course will provide: • Vocational English for the hospitality working industry • English communication exercises to improve reading, writing, speaking and listening skills • Educational resources and manuals Instructor: Carmen Murphy Attention: Zeffy automatically adds a 17% fee to your total as a donation to the platform. If you do not wish to donate to Zeffy at this time, select "Other" from the dropdown in the Contribution box on the next page and enter $0 before check-out.

Format: 4-8 hours Description: Nothing happens in the business world until someone sells something. It’s the basis for all successful businesses. This session is designed for experienced sales professionals or those just beginning their careers. It’s also for anyone in your company or organization, because, after all, we’re all in sales in some fashion or another. This thought-process driven session will teach: • Critical self-evaluation tools to judge your effectiveness as a salesperson • Learning how to think like your prospects and customers • Bringing your customers thought processes in line with yours • Using customer needs to effectively sell your product • Learn the keys to needs-satisfaction selling • Learn to use key words and phrases that create a positive selling situation • Participate in exercises that improve your process Instructor: Seek RE professional Attention: Zeffy automatically adds a 17% fee to your total as a donation to the platform. If you do not wish to donate to Zeffy at this time, select "Other" from the dropdown in the Contribution box on the next page and enter $0 before check-out.