Three people talk across a wooden counter in the foreground of an auto repair shop with cars and equipment in the background.

BEAM Collaborative

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Would your customers stay if you stepped away? Learning Objective: Plan customer relationship handoffs, preserve promises and define service boundaries and exceptions.&nbsp; Customers may trust you personally. How do you help them trust the person taking over? Identify relationships that need a thoughtful introduction, capture promise syour team must honor, and plan how someone else will handle difficult requests. Leave with a customer handoff plan.

Would your customers stay if you stepped away? Learning Objective: Plan customer relationship handoffs, preserve promises and define service boundaries and exceptions.  Customers may trust you personally. How do you help them trust the person taking over? Identify relationships that need a thoughtful introduction, capture promise syour team must honor, and plan how someone else will handle difficult requests. Leave with a customer handoff plan.

BEAM Collaborative

BEAM Owner Advanced Class 04 - Transferring Customer Trust

Class Registration

$49

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