Tri-Valley, Inc.

LXCL:Standard Registration per Attendee

General Admission

Course DescriptionThis course addresses conflict management and professional communication, two essential competencies case managers use daily when interfacing with clients, colleagues, and the community. Starting with conflict resolution, attendees will examine common root causes and stages of conflict. Attendees will learn proactive de-escalation techniques to navigate tense moments in person or over the phone. Attendees will also be introduced to a compassionate and solution-focused, multi-step approach to respond to escalating situations that reduce risk while fostering client autonomy and satisfaction.&nbsp;Moving to professional communication, attendees will evaluate the best use cases of the three types of communication (verbal, nonverbal, written) leveraging their strengths and mitigating their weaknesses to increase the effectiveness in communicating with clients and others. Lastly, attendees will formally review the etiquette of email writing to ensure these permanent communications are professional, organized, and helpful. Throughout the training, interactive elements such as knowledge checks and case studies will engage attendees by requiring them to think critically and apply new and refreshed concepts directly into practice. Please contact&nbsp;<a fr-original-style="" href="mailto:cmat@tves.org" rel="noopener noreferrer" style="text-decoration-color: currentcolor; user-select: auto; box-sizing: inherit;" target="_blank">cmat@trivalleyinc.org</a> with questions. Note: AI generative note takers or other recording of this presentation is prohibited.

Hi <span contenteditable="false" data-custom-variable="{{firstname}}" fr-original-class="fr-deletable styled-tag-chip" fr-original-style="" style="color: rgb(42, 42, 196); overflow-wrap: anywhere; user-select: none; background-color: rgb(248, 248, 255); border: 1px solid rgb(191, 191, 255); border-radius: 4px; margin: 0px; padding: 1px 8px; font-size: 11px; display: inline-block; box-sizing: inherit;">First name, Thank you for registering for the Conflict Resolution and Professional Communication (CRPC) CMAT Webinar.&nbsp; In preparation for the training, please complete this brief pre-competency self-assessment (&lt;5 mins) before the training. <span contenteditable="false" data-button-color="{{#fc980a}}" data-custom-link="{{https://forms.cloud.microsoft/r/Yru2F4CATe}}" data-custom-variable="{{custom-link-button-583221a2-5331-49f9-a8f5-dc8100a6a5c3}}" data-text="{{CRPC Pre-Comp Self-Assessment}}" fr-original-class="fr-deletable styled-tag-button" fr-original-style="background-color: #fc980a" style="background-color: rgb(252, 152, 10); color: rgb(255, 255, 255); overflow-wrap: anywhere; user-select: none; border-radius: 8px; height: 36px; margin: 0px; padding: 8px 16px; font-family: Roboto; font-size: 14px; font-weight: 500; line-height: 20px; display: inline-block; box-sizing: inherit;">CRPC Pre-Comp Self-Assessment&nbsp; Please find below the Teams Link for the training. <span contenteditable="false" data-button-color="{{#5555E7}}" data-custom-link="{{https://teams.microsoft.com/meet/236881844332989?p=gfshQQYDNo38uiejWx}}" data-custom-variable="{{custom-link-button-cc06540a-78da-41cd-920d-74b2108b9027}}" data-text="{{Teams Link}}" fr-original-class="fr-deletable styled-tag-button" fr-original-style="background-color: #5555E7" style="background-color: rgb(85, 85, 231); color: rgb(255, 255, 255); overflow-wrap: anywhere; user-select: none; border-radius: 8px; height: 36px; margin: 0px; padding: 8px 16px; font-family: Roboto; font-size: 14px; font-weight: 500; line-height: 20px; display: inline-block; box-sizing: inherit;">Teams Link<p fr-original-style="box-sizing: inherit; width: 654.222px; margin: 0px; line-height: 1.5; color: rgb(0, 0, 0); font-family: Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;" style="box-sizing: inherit; width: 654.222px; margin: 0px; line-height: 1.5; color: rgb(0, 0, 0); font-family: Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"> If you have any questions about this webinar or another webinar offered by CMAT, please reach out to us at <a fr-original-style="" href="mailto:cmat@trivalleyinc.org" style="text-decoration-color: currentcolor; user-select: auto; box-sizing: inherit;" target="_blank">cmat@trivalleyinc.org</a> Thank you,Joe VaudreuilProgram Manager &amp; Lead Instructor

Course DescriptionThis course addresses conflict management and professional communication, two essential competencies case managers use daily when interfacing with clients, colleagues, and the community. Starting with conflict resolution, attendees will examine common root causes and stages of conflict. Attendees will learn proactive de-escalation techniques to navigate tense moments in person or over the phone. Attendees will also be introduced to a compassionate and solution-focused, multi-step approach to respond to escalating situations that reduce risk while fostering client autonomy and satisfaction. Moving to professional communication, attendees will evaluate the best use cases of the three types of communication (verbal, nonverbal, written) leveraging their strengths and mitigating their weaknesses to increase the effectiveness in communicating with clients and others. Lastly, attendees will formally review the etiquette of email writing to ensure these permanent communications are professional, organized, and helpful. Throughout the training, interactive elements such as knowledge checks and case studies will engage attendees by requiring them to think critically and apply new and refreshed concepts directly into practice. Please contact <a href="mailto:cmat@tves.org" target="_blank">cmat@trivalleyinc.org</a> with questions. Note: AI generative note takers or other recording of this presentation is prohibited.

Tri-Valley, Inc.

Conflict Resolution and Professional Communication (CMAT Webinars)

General Admission

$125