American Medical Writers Association, Northern California Chapter

General admission

AMWA NorCal Freelance Forum - WorkshopWednesday, January 10th at 5:00-6:30 pm PSTvia Zoom Creating a Strategic Customer Journey: How to attract, convert, and deliver a better customer experience Your customer journey is the path of interactions that your customer takes; from the time they first hear about you, through the sales process, while you deliver service, and ultimately to them being a raving fan referring you to their circles. Many freelancers patchwork these pieces together as they grow in business, without strategy or in isolation to the other pieces. This path can be intentionally realigned to make it easier to attract the right clients, and deliver a smooth, stand out experience. <img src="https://res.cloudinary.com/hxn9dbuhd/image/upload/v1700532332/m6btqnkhm7bxobjpdphr.png" style="width:149px;display:inline-block;vertical-align:bottom;margin:5px 15px 5px 0px;text-align:left;max-width:calc(100% - 5px);position:relative;cursor:pointer;padding:0px 1px;user-select:none;box-sizing:inherit;float:left" />Robin Walker is a business strategist and speaker who helps business owners and leaders narrow focus, take action, and plan strategically so they can increase their income and time doing what they love. She has a passion for helping business owners bridge the gap between being experts in their field and successful business development. She has a bachelor's degree from University of Illinois, and a master's degree from Roosevelt University, as well as over 20 years of business and instructional experience. This online, interactive workshop will be recorded and distributed to all registrants. Cost: $20

<img src="https://res.cloudinary.com/hxn9dbuhd/image/upload/v1701830878/ujkk0jrinlv0lpohfuos.png" style="width:600px;display:block;vertical-align:top;margin:5px auto;text-align:center;position:relative;max-width:100%;cursor:pointer;padding:0px 1px;user-select:none;box-sizing:inherit" />Hello <span contenteditable="false" data-custom-variable="{{firstname}}" fr-original-class="fr-deletable styled-tag-chip " style="background-color:rgb(248, 248, 255);border:1px solid rgb(191, 191, 255);border-radius:4px;color:rgb(42, 42, 196);display:inline-block;margin:0px;padding:1px 8px;font-size:11px;line-height:16px;overflow-wrap:anywhere;user-select:none;box-sizing:inherit">First name <span contenteditable="false" data-custom-variable="{{lastname}}" fr-original-class="fr-deletable styled-tag-chip " style="background-color:rgb(248, 248, 255);border:1px solid rgb(191, 191, 255);border-radius:4px;color:rgb(42, 42, 196);display:inline-block;margin:0px;padding:1px 8px;font-size:11px;line-height:16px;overflow-wrap:anywhere;user-select:none;box-sizing:inherit">Last name, Thank you for your registration to the AMWA NorCal Freelance Forum Customer Journey workshop.  Zoom link to the workshop: https://us06web.zoom.us/j/82904867557?pwd=suWgL1bHaK7QeyvMBX7IRrYtgFxLvQ.1 Before the workshop, please take a few minutes to jot down the following. (These will be used for your own reference.)1. Your Ideal Client or Target Market you like working with the most. The more specific, the better.2. Where did your last 5 clients find you? How did they contact you?3. Your most common offers and pricing. If these are unique every time, look for common themes or averages.  📭   at Zoom⌚   On <span contenteditable="false" data-custom-variable="{{date-variable-bc277528-84bd-4e9d-89d5-2f06dba5deac}}" fr-original-class="fr-deletable styled-tag-chip " style="background-color:rgb(248, 248, 255);border:1px solid rgb(191, 191, 255);border-radius:4px;color:rgb(42, 42, 196);display:inline-block;margin:0px;padding:1px 8px;font-size:11px;line-height:16px;overflow-wrap:anywhere;user-select:none;box-sizing:inherit">Date This workshop will be recorded and distributed to all registrants. Please email me at yuleleemd@gmail.com with any questions. I look forward to seeing you at the workshop! Kind regards,Yule LeeAMWA NorCal Freelance Forum

AMWA NorCal Freelance Forum - WorkshopWednesday, January 10th at 5:00-6:30 pm PSTvia Zoom Creating a Strategic Customer Journey: How to attract, convert, and deliver a better customer experience Your customer journey is the path of interactions that your customer takes; from the time they first hear about you, through the sales process, while you deliver service, and ultimately to them being a raving fan referring you to their circles. Many freelancers patchwork these pieces together as they grow in business, without strategy or in isolation to the other pieces. This path can be intentionally realigned to make it easier to attract the right clients, and deliver a smooth, stand out experience. <img src="https://res.cloudinary.com/hxn9dbuhd/image/upload/v1700532332/m6btqnkhm7bxobjpdphr.png" style="width:149px;display:inline-block;vertical-align:bottom;margin:5px 15px 5px 0px;text-align:left;position:relative;cursor:pointer;padding:0px 1px;user-select:none;box-sizing:inherit;float:left;max-width:100%" />Robin Walker is a business strategist and speaker who helps business owners and leaders narrow focus, take action, and plan strategically so they can increase their income and time doing what they love. She has a passion for helping business owners bridge the gap between being experts in their field and successful business development. She has a bachelor's degree from University of Illinois, and a master's degree from Roosevelt University, as well as over 20 years of business and instructional experience. This online, interactive workshop will be recorded and distributed to all registrants. Cost: $20

American Medical Writers Association, Northern California Chapter

AMWA NorCal Freelance Forum: Customer Journey Workshop

Zoom

General admission

US$20