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JustGiving vs Zeffy: Compare Fees, Features, and Support for Australian Not-for-Profits
JustGiving charges Australian charities no platform fee, and donors can add an optional contribution toward its running costs. Here's how it compares to Zeffy, the 100% free, zero-fee fundraising platform trusted by 100,000+ not-for-profits.
Zeffy is trusted by 100,000+ not-for-profits
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Zeffy VS JustGiving
Pricing
Zeffy:
$
0.
JustGiving:
0%.
No platform fee for Australian charities, plus an optional donor contribution. Processing rate not publicly confirmed for Australia.
Processing fees
JustGiving:
—.
JustGiving's Australian payment processing rate was not publicly confirmed at the time of writing (justgiving.com/au, July 2026).
Platform fees
Zeffy:
$
0.
Zeffy never takes a cut. You keep 100% of every donation, and we cover the processing costs too.
JustGiving:
0%.
No platform fee for Australian charities. Donors are offered an optional voluntary contribution toward the platform's running costs.
Monthly fees
Zeffy:
$
0/month.
No subscriptions, no paywalls. Every org, big or small, gets full access for free.
JustGiving:
$0.
No monthly subscription fee for Australian charities.
Value for money
Zeffy:
5/5.
Value for money rated 5.0/5 on Capterra from 461 reviews, with an overall 4.8/5 from 494. All-in-one fundraising, zero fees.
JustGiving:
1 review.
Features
Zeffy:
4.8/5.
Rated 4.8/5 for ease of use on Capterra from 494 reviews. No training needed, built for busy not-for-profit teams rather than tech pros.
JustGiving:
1 review.
Fundraising platform for not-for-profits with peer-to-peer campaigns, event registration, and donation pages. JustGiving from Blackbaud's Capterra listing has a single review, too small a sample to compare.
Donations
Zeffy: 
Donations without the cut. Custom forms, tax receipts, donor tracking — all fee-free.
JustGiving:
JustGiving offers donation pages with recurring giving options - available in limited countries only
Ticketing
Zeffy:
Sell tickets, check in guests, track sales — and keep 100%. No fees. No fine print.
JustGiving:
Event registration and fundraising pages. GivePanel integration available for advanced event management.
Peer-to-Peer Fundraising
Zeffy:
Teams or individuals launch fundraising pages in minutes. Track progress, keep 100%. No fees.
JustGiving:
Peer-to-peer campaigns with individual fundraising pages and team leaderboards built in
Auctions
Zeffy:
Run auctions without giving up a percentage. List items, track bids, collect payments — all fee-free.
JustGiving: 
No auction features - focused on donation campaigns and peer-to-peer fundraising only
Online Store
Zeffy:
Skip the tool sprawl. Sell merch and manage your store in one place — no fees, no add-ons.
JustGiving:
No online store functionality - can't sell merchandise or products alongside fundraising
Memberships
Zeffy:
Automate memberships with no per-member fees. Dues go straight to your org — perfect for clubs, alumni, and supporters.
JustGiving:
No dedicated membership management. Recurring donations available.
Donor management/CRM
Zeffy:
Ditch the expensive CRM. Track donations, send thank-yous, and build donor loyalty — all fee-free.
JustGiving:
Campaign reporting and donor data. Integrates with CRM partners including Raiser's Edge NXT.
Emails & Newsletter
Zeffy:
Manage contacts and send newsletters from the same place you fundraise. Unlimited sends, no fees.
JustGiving:
Dynamic stewardship journeys with not-for-profit branding options. Automated thank-you emails and donor communications.
Payment Processing
Zeffy:
Accept donations, ticket sales, and payments — all 100% fee-free. No cuts, no hidden fees, ever.
JustGiving:
Integrated payment processing with multiple payment methods including direct debit and card payments
Payment Methods
Zeffy:
All-in-one fundraising: donations, events, memberships, email, and donor CRM — 100% free.
JustGiving:
Credit cards, digital wallets, and bank transfers. Processing fees apply.
Credit Card Payments
Zeffy:
Accept all major credit cards with zero processing fees. Zeffy covers the cost — you keep 100% of every donation.
JustGiving:
All major credit and debit cards accepted through JustGiving. Processing fees apply; no platform fee for Australian charities.
Apple Pay & Google Pay
Zeffy:
One-tap donations and tickets with Apple Pay & Google Pay. No fees, just smooth mobile checkouts.
JustGiving:
Apple Pay and Google Pay supported. Standard processing fees apply.
Tap to Pay App
Zeffy:
Anyone on your team can take payments from their phone. No card reader, no fees, no friction.
JustGiving:
Contactless giving through their LibertyPay integration, with freestanding and handheld devices. JustGiving charges 5% on those donations.
Support
Zeffy:
4.9/5.
Customer service rated 4.9/5 on Capterra from 461 reviews. Free email and phone support plus a full help centre, no bots and no paywalls.
JustGiving:
1 review.
Support available for charities, fundraisers, and donors. JustGiving from Blackbaud's Capterra listing has a single review, too small a sample to compare.
Help Centre
Zeffy:
Searchable help docs, video tutorials, and step-by-step guides — all free, all the time.
JustGiving:
Comprehensive help centre with guides and tutorials; content and compliance guidance emphasise UK charity regulations rather than Australian rules.
Live Chat
Zeffy:
Prefer to skip the chatbot? Reach our team by email and browse a complete help centre — clear answers, no queues.
JustGiving:
Chat support available to fundraisers, donors and charities via an AI agent at all times.
Email Support
Zeffy:
Email us anytime. Most questions answered within hours — not days.
JustGiving:
Available via contact forms and support tickets.
Phone Support
Zeffy:
Need to talk? Reach out and hear back from real people who understand not-for-profits.
JustGiving:
Customer Success Manager calls available to charities during business hours.
Onboarding
Zeffy:
Get set up in under 30 minutes. No training required — but we're here if you need us.
JustGiving:
Customer Success Manager calls available to all not-for-profits.
Webinars
Zeffy:
Free webinars on fundraising best practices, platform tips, and not-for-profit growth strategies.
JustGiving:
Free webinar library available for not-for-profits.
Community
Zeffy:
Join thousands of not-for-profits sharing tips, templates, and best practices.
JustGiving:
No community forum or user groups are listed; peer support options appear limited.
Zeffy is 100% free, always.
Keep more of every dollar your supporters give
💰
Keep 100% of every donation
Both JustGiving and Zeffy are free of platform fees for Australian charities. The difference: Zeffy also covers payment processing, so your not-for-profit keeps 100% of every dollar. No platform fees, no processing fees, no hidden costs — ever.
🤝
Free support for every organisation
Zeffy gives every not-for-profit free email support and a complete help centre, with no paid tier and no upsell. You get clear answers when you need them, at no cost.
🧰
One platform for every fundraiser you'll run
JustGiving connects to separate tools for CRM (Raiser's Edge) and events (GivePanel). Zeffy gives you donations, events, auctions, memberships, an online store, and donor management in one place — all free, no integrations needed.
Does Zeffy really charge zero fees for not-for-profits?
Yes. Zeffy is 100% free for not-for-profits. There are no platform fees, monthly charges, or hidden costs. Donors have the option to leave a voluntary contribution to keep Zeffy running, so your organisation keeps every dollar raised.
Can I run peer-to-peer campaigns and sell event tickets on the same platform?
Absolutely. Zeffy handles peer-to-peer fundraising, event ticketing, online stores, auctions, memberships, and donation forms all in one place. You won't need to juggle multiple platforms or pay for separate tools to run different campaigns.
Will I get free support when I need it?
Yes. Zeffy offers free email support and a complete help centre to every organisation, with no paid tier. You get clear answers without a chatbot runaround or a premium plan.
Can I accept bank transfers and card payments with Zeffy?
Yes. Zeffy accepts bank transfers, credit and debit cards, Apple Pay, and Google Pay online — all with zero fees. Zeffy covers the processing cost, so your organisation keeps 100% of every donation.
Does JustGiving take a fee from donations?
For Australian charities, JustGiving charges no platform fee, and donors are offered an optional voluntary contribution toward the platform's running costs. Its Australian payment processing rate was not publicly confirmed at the time of writing (justgiving.com/au, July 2026). Zeffy also charges zero platform fees — and covers payment processing too, so not-for-profits keep 100% of every donation.
How does Zeffy stay free if there are no platform fees?
When you raise money through Zeffy, donors can choose to leave an optional contribution at checkout to help keep the platform free. They can adjust or remove it at any time. Your not-for-profit receives 100% of every donation either way. We cover the processing cost ourselves.
Can I access my donor data directly with Zeffy vs JustGiving?
With Zeffy, you get a built-in CRM at no cost — full giving history, automated receipts, and contact segmentation, with no separate tools needed. JustGiving provides campaign reporting and integrates with CRM partners like Raiser's Edge NXT. Zeffy gives you everything in one place without additional integrations or fees.
Is Zeffy available in Australia?
Yes. Zeffy is available in Australia, as well as the United States, Canada, and the United Kingdom, so Australian not-for-profits can use the platform with zero fees just like organisations elsewhere.
What's the catch with Zeffy being free?
There's no catch. Zeffy covers all platform and transaction fees. The service is sustained by optional donor contributions, which are never required. Over 100,000 not-for-profits have raised $2B+ through Zeffy without paying a dollar in fees.
Still undecided?
Keep comparing, and see why not-for-profits choose Zeffy
100,000+ nonprofits trust Zeffy — and keep their fees at $0.
For 7+ years, Zeffy has supported nonprofits with free, user-friendly fundraising tools.
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As a startup nonprofit with only two members, and no funding (yet) we’d need something with low (or no) fees. Zeffy was a dream come true.
Masey, Loose Ends.
Read the full story
“We were incurring a ton of fees for our past fundraising platform and Zeffy has helped us receive so much more of our donations.”
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Amy R
Rebuilding Together Metro Chicago
Zeffy has been invaluable in helping me track our donors, sales, events, and revenue in one spot. The coolest thing about Zeffy is it really is free!
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Debra B
Glory to Glory Women's Mentoring Ministry
Everything about Zeffy suits us starting with (of course, NO fees) but also the ease of use and customer experience as well as their client support!!
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Carmen M
DIVINA World Foundation
Zeffy is very easy to use and ensures that every dollar quickly gets into our account.. A huge help to our work!
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Nathan C
Jiwa International
Zeffy is very simple, allows for a lot of customization and seamlessly integrates into our website. The fact that all of this is free is still wild to me.
Ryan S
Jesters Theatre: Youth Unlimited
We couldn't believe there was a free payment platform for our Girl Scout group. Zeffy took ZERO fees from us, which is huge when you run on very small amounts of money.
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Jennifer H
GSCB Troop 144
We were ready to sell tickets in less than 30 minutes. The reporting capabilities were better than some other paid-for sites.
Mark B
Theta Mu Lambda Charitable Foundation
Since using Zeffy, our conversion rate of donations has skyrocketed. It's an easy platform to use. Plus customer support has always been responsive and helpful!
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Stevie C
We Are HER
SUCCESS STORIES
Zero-fee fundraising in action: not-for-profit stories worth sharing.
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