Zeffy vs Chuffed

Chuffed takes a 4.9% platform fee plus card processing, and only collects Gift Aid declarations for you to file. See how Zeffy compares.

Zeffy is trusted by 100,000+ nonprofits

Chuffed

Zeffy

Zeffy VS Chuffed

Zeffy VS Chuffed: What nonprofits should know before choosing.

Chuffed

Pricing

Completely free. Always. But how? →

4.9%.

platform fee plus 2–3% card processing

Processing fees

£0 in card and transaction fees. Zeffy covers these. How? →

2%.

to 3% card fees on top of the platform fee, depending on the payment method (Visa, Mastercard, Amex and PayPal all carry processing charges).

Platform fees

Zeffy never takes a cut. Unlike platforms that skim 3–5%, you keep 100% of every donation.

4.9%.

4.9% Chuffed platform fee on the Flat Fee model. UK charities can't access a free “Keep 100%” plan — you pay the platform fee or rely on donor tips.

Monthly fees

0/month.

No subscriptions, no paywalls. Every org, big or small, gets full access for free.

£0.

£0 — no monthly or signup fees.

Other fees

We've never charged a single penny to charities and we never will.

Varies.

VAT may apply to platform and processing fees.

Pricing transparency

10/10.

No platform fees, no credit card fees, no hidden fees, no fees period!

4/10.

Pricing is split across help docs and requires digging. UK charities can't use the free “Keep 100%” plan, which isn't obvious upfront.

Value for money

5/5.

450+ reviews on Capterra. All-in-one fundraising, zero fees, unbeatable value.

N/A.

Features

5/5.

No training needed. Built for busy charity teams, not tech pros. Launch a campaign in under 30 minutes.

4.7/5.

Campaign-focused platform with limited charity tools — no memberships, auctions, or standalone donation forms

Donations

Donations without the cut. Custom forms, tax receipts, donor tracking — all fee-free.

Crowdfunding campaigns and embeddable widgets with social sharing tools — but no standalone donation forms for ongoing giving

Ticketing

Sell tickets, check in guests, track sales — and keep 100%. No fees. No fine print.

No dedicated ticketing tools — events are limited, so you need a separate platform for ticket sales

Peer-to-Peer Fundraising

Teams or individuals launch fundraising pages in minutes. Track progress, keep 100%. No fees.

Peer-to-peer campaigns with individual fundraiser pages and team leaderboards

Auctions

Run auctions without giving up a percentage. List items, track bids, collect payments — all fee-free.

No auction support — crowdfunding platform only, so you'd need separate auction software

Raffles

Host online raffles and 50/50s. Track sales, set ticket limits, stay compliant — all without paying a cent.

No raffle functionality — campaign-based fundraising only, with no lottery or prize draw features

Online Store

Skip the tool sprawl. Sell merch and manage your store in one place — no fees, no add-ons.

No online store — focused on campaigns, not product sales or merchandise fundraising

Memberships

Automate memberships with no per-member fees. Dues go straight to your org — perfect for clubs, alumni, and supporters.

No membership tools — designed for one-off campaigns, not ongoing member relationships

Donor management/CRM

Ditch the expensive CRM. Track donations, send thank-yous, and build donor loyalty — all fee-free.

Basic supporter data only — no donor profiles, giving history, or charity CRM features

Emails & Newsletter

Manage contacts and send newsletters from the same place you fundraise. Unlimited sends, no fees.

Campaign update emails only — no donor communication tools or fundraising newsletters

Payment Processing

Accept donations, ticket sales, and payments — all 100% fee-free. No cuts, no hidden fees, ever.

Card, Apple Pay, Google Pay, PayPal and bank transfer accepted, with automatic payouts to your bank account

Payment Methods

All-in-one fundraising: donations, events, memberships, email, and donor CRM — 100% free.

Cards, digital wallets, PayPal and bank transfer online — but no in-person payment options.

Credit Card Payments

Accept all major credit cards with zero processing fees. Zeffy covers the cost — you keep 100% of every donation.

All major credit and debit cards accepted for campaign donations

Apple Pay & Google Pay

One-tap donations and tickets with Apple Pay & Google Pay. No fees, just smooth mobile checkouts.

Apple Pay and Google Pay supported at checkout on campaign pages

Bank Transfers

Accept bank transfers with zero fees. Full donation amounts go straight to your mission.

Bank transfer accepted online for larger gifts, alongside cards and digital wallets

Tap to Pay App

Anyone on your team can take payments from their phone. No card reader, no fees, no friction.

No in-person payment tools — crowdfunding platform only, so you'd need separate hardware for events

Support

5/5.

Real humans, real fast. Free live chat, email, and phone support — no bots, no paywalls, no runaround.

4.8/5.

Email-only support via contact form with no guaranteed response time and no charity-specific guidance.

Help Center

Searchable help docs, video tutorials, and step-by-step guides — all free, all the time.

Limited help centre with basic articles and FAQs but no webinars or in-depth training.

Email Support

Email us anytime. Most questions answered within hours — not days.

Email support through a contact form with unclear response times and no guaranteed turnaround.

Phone Support

Need to talk? Call us. Real support from real people who understand charities.

No phone support or scheduled calls — contact form and email only.

Onboarding

Get set up in under 30 minutes. No training required — but we're here if you need us.

Self-service onboarding only — no dedicated onboarding or setup assistance.

Community

Join thousands of charities sharing tips, templates, and best practices.

No community forum, user groups, or active user community available.

Zeffy is 100% free, always.

Calculate savings

How is Zeffy free?

Why Zeffy over Chuffed?

Run your whole fundraiser without losing a penny to fees

🛡️

Keep 100% — Chuffed's free plan isn't an option in the UK

UK charities can't use Chuffed's “Keep 100%” model. You pay a 4.9% platform fee plus 2–3% card processing, or lean on donor tips. Zeffy is genuinely free: no platform fee, no transaction fee, no card fee. Ever.

🎁

Gift Aid handled, not handed back to you

Chuffed only collects Gift Aid declarations — you still have to file every claim with HMRC yourself. Zeffy collects declarations and helps you manage Gift Aid in one place, so you spend less time on admin.

♾️

Your campaign ends, but your fundraising doesn't

Chuffed is built for one-off crowdfunding campaigns. Zeffy gives you donation forms, ticketing, memberships, raffles, and a donor CRM — so you can fundraise year-round without switching tools.

🤝

Get help from people who know charity fundraising

Chuffed offers basic FAQs and a contact form with no guaranteed response time. Zeffy gives you free, unlimited support from real people — email, and phone — who understand UK charities.

Questions nonprofits ask when choosing between Zeffy and Chuffed

Is Zeffy really free for charities?

Yes. No platform fee, no transaction fee, no card fee. Ever. Donors can choose to leave a voluntary contribution to Zeffy, but your charity keeps 100% of every donation regardless.

Can UK charities use Chuffed's “Keep 100%” model?

No. The “Keep 100%” model isn't available to UK or EU organisations. UK charities pay a 4.9% Chuffed platform fee plus 2–3% card processing on the Flat Fee model, or rely on optional donor tips. Zeffy charges nothing either way.

How does Chuffed handle Gift Aid?

Chuffed only collects Gift Aid declarations from donors — your charity still has to submit every claim to HMRC yourself. Zeffy collects declarations and helps you manage Gift Aid alongside your fundraising, cutting down the admin.

What does Chuffed actually cost a UK charity?

On the Flat Fee model, Chuffed takes 4.9% as a platform fee plus 2–3% in card processing, and VAT can apply on top. On £10,000 raised that's roughly £500 in platform fees before processing. Zeffy costs £0.

Can I use Zeffy for more than one-off campaigns?

Yes. Unlike Chuffed's campaign-focused approach, Zeffy gives you donation forms, event ticketing, memberships, raffles, and a donor CRM, so you can fundraise year-round on one platform.

What payment methods does Chuffed support?

Chuffed accepts cards, Apple Pay, Google Pay, PayPal, and bank transfer online. It has no in-person payment tools. Zeffy supports cards, Apple Pay, Google Pay, bank transfer, and Tap to Pay for in-person giving — all with zero fees.

Does Chuffed offer ticketing, auctions, or raffles?

No. Chuffed is a crowdfunding and peer-to-peer platform with limited events support and no dedicated ticketing, auctions, or raffles. Zeffy includes all of these for free.

What support does each platform offer?

Chuffed is email and contact-form only, with no guaranteed response time. Zeffy offers free email and phone support from a team that understands UK charities.

Is Chuffed a legitimate fundraising platform?

Yes, Chuffed is a legitimate crowdfunding platform used by charities and community groups. The catch for UK charities is cost: 4.9% plus card processing, with Gift Aid claims left for you to file. Zeffy is free and handles more in one place.

Still undecided?

Keep comparing — and see why nonprofits choose Zeffy

GivenGain

Localgiving

Givey

100,000+ nonprofits trust Zeffy — and keep their fees at £0.

For 7+ years, Zeffy has supported nonprofits with free, user-friendly fundraising tools.

As a startup nonprofit with only two members, and no funding (yet) we’d need something with low (or no) fees. Zeffy was a dream come true.

Masey, Loose Ends.

Read the full story

“We were incurring a ton of fees for our past fundraising platform and Zeffy has helped us receive so much more of our donations.”

Zeffy has been invaluable in helping me track our donors, sales, events, and revenue in one spot. The coolest thing about Zeffy is it really is free!

Everything about Zeffy suits us starting with (of course, NO fees) but also the ease of use and customer experience as well as their client support!!

Zeffy is very easy to use and ensures that every dollar quickly gets into our account.. A huge help to our work!

Zeffy is very simple, allows for a lot of customization and seamlessly integrates into our website. The fact that all of this is free is still wild to me.

We couldn't believe there was a free payment platform for our Girl Scout group. Zeffy took ZERO fees from us, which is huge when you run on very small amounts of money.

We were ready to sell tickets in less than 30 minutes. The reporting capabilities were better than some other paid-for sites.

Since using Zeffy, our conversion rate of donations has skyrocketed. It's an easy platform to use. Plus customer support has always been responsive and helpful!