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GoodBox Pricing Breakdown: Device Costs and Fees vs. Zero-Fee Fundraising
GoodBox needs you to buy or lease a device, then charges 2.5% + 10p per donation and 5% on Gift Aid. Zeffy is 100% free with no hardware at all.
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Goodbox
Zeffy
Zeffy VS Goodbox
Goodbox
Pricing
Zeffy:
£
0.
Goodbox: 
2.5% + 10p.
plus hardware purchase or lease
Processing fees
Goodbox:
2.5% + 10p.
on every donation, plus 5% Swiftaid fee on Gift Aid
Platform fees
Zeffy:
£
0.
Zeffy never takes a cut. Unlike platforms that skim 3–5%, you keep 100% of every donation.
Goodbox:
Hardware.
Buy a device for £950–£1,455 or lease from £30–£60/month
Monthly fees
Zeffy:
£
0/month.
No subscriptions, no paywalls. Every org, big or small, gets full access for free.
Goodbox:
£20/month.
Optional £20/month to waive transaction fees on the first £1,000 raised each month
Other fees
Zeffy:
£
0.
We've never charged a single penny to charities and we never will.
Goodbox:
5% Gift Aid.
5% Swiftaid fee charged on every Gift Aid claim
Pricing transparency
Zeffy:
10/10.
No platform fees, no credit card fees, no hidden fees, no fees period!
Goodbox:
3/10.
Device prices vary by term and require contacting sales; transaction and Gift Aid fees add up on every donation.
Value for money
Zeffy:
5/5.
450+ reviews on Capterra. All-in-one fundraising, zero fees, unbeatable value.
Goodbox:
N/A.
Features
Zeffy:
5/5.
No training needed. Built for busy charity teams, not tech pros. Launch a campaign in under 30 minutes.
Goodbox:
Limited.
Hardware-only donation terminals - no online forms, memberships, events, or donor management tools
Donations
Zeffy: 
Donations without the cut. Custom forms, tax receipts, donor tracking — all fee-free.
Goodbox:
Contactless tap-to-pay terminals and kiosks for in-person giving - limited online donation tools
Ticketing
Zeffy:
Sell tickets, check in guests, track sales — and keep 100%. No fees. No fine print.
Goodbox:
No event ticketing features - focused on in-person donation hardware, not event management
Peer-to-Peer Fundraising
Zeffy:
Teams or individuals launch fundraising pages in minutes. Track progress, keep 100%. No fees.
Goodbox:
No peer-to-peer fundraising - individual supporters can't create their own campaigns or pages
Auctions
Zeffy:
Run auctions without giving up a percentage. List items, track bids, collect payments — all fee-free.
Goodbox:
No auction tools - Goodbox is a contactless donation terminal for in-person giving only
Raffles
Zeffy:
Host online raffles and 50/50s. Track sales, set ticket limits, stay compliant — all without paying a cent.
Goodbox:
No raffle or lottery tools - hardware is designed for donations only, not fundraising campaigns
Online Store
Zeffy:
Skip the tool sprawl. Sell merch and manage your store in one place — no fees, no add-ons.
Goodbox:
No online store or product sales - terminals accept donations only, not merchandise payments
Memberships
Zeffy:
Automate memberships with no per-member fees. Dues go straight to your org — perfect for clubs, alumni, and supporters.
Goodbox:
No membership management - designed for one-time contactless donations at physical locations
Donor management/CRM
Zeffy:
Ditch the expensive CRM. Track donations, send thank-yous, and build donor loyalty — all fee-free.
Goodbox:
Basic donation tracking only - no donor profiles, giving history, or relationship management tools
Emails & Newsletter
Zeffy:
Manage contacts and send newsletters from the same place you fundraise. Unlimited sends, no fees.
Goodbox:
No email marketing tools - hardware-focused solution requires separate platform for donor communication
Payment Processing
Zeffy:
Accept donations, ticket sales, and payments — all 100% fee-free. No cuts, no hidden fees, ever.
Goodbox:
Tap-to-pay terminals with contactless card and digital wallet acceptance at physical locations
Payment Methods
Zeffy:
All-in-one fundraising: donations, events, memberships, email, and donor CRM — 100% free.
Goodbox:
Contactless payments through physical tap-to-donate devices — supports contactless cards and Apple Pay/Google Pay at the device; no bank transfer or online payment options.
Credit Card Payments
Zeffy:
Accept all major credit cards with zero processing fees. Zeffy covers the cost — you keep 100% of every donation.
Goodbox:
Contactless card payments through tap-to-pay kiosks - requires hardware purchase and monthly subscription fees
Apple Pay & Google Pay
Zeffy:
One-tap donations and tickets with Apple Pay & Google Pay. No fees, just smooth mobile checkouts.
Goodbox:
Contactless payments including Apple Pay and Google Pay through their kiosk terminals
Bank Transfers
Zeffy:
Accept bank transfers with zero fees. Full donation amounts go straight to your mission.
Goodbox:
No bank transfer options - card payments only through their physical donation device
Tap to Pay App
Zeffy:
Anyone on your team can take payments from their phone. No card reader, no fees, no friction.
Goodbox:
Specialized tap-to-pay kiosks for events and locations - requires upfront hardware costs and ongoing service fees
Support
Zeffy:
5/5.
Real humans, real fast. Free live chat, email, and phone support — no bots, no paywalls, no runaround.
Goodbox:
Limited.
Support built for retail businesses, not charities. Email-only help with limited charity expertise and UK-only phone hours.
Help Center
Zeffy:
Searchable help docs, video tutorials, and step-by-step guides — all free, all the time.
Goodbox:
Comprehensive help center, but content is geared toward retail and hospitality rather than charities.
Email Support
Zeffy:
Email us anytime. Most questions answered within hours — not days.
Goodbox:
Email support available but built for retail businesses - limited charity expertise and guidance
Phone Support
Zeffy:
Need to talk? Call us. Real support from real people who understand charities.
Goodbox:
Phone support available during UK business hours only - limited availability for charity users
Onboarding
Zeffy:
Get set up in under 30 minutes. No training required — but we're here if you need us.
Goodbox:
Self-service onboarding only — dedicated onboarding or training for charities is not available.
Community
Zeffy:
Join thousands of charities sharing tips, templates, and best practices.
Goodbox:
No community forum or charity user groups available.
Zeffy is 100% free, always.
Run your whole fundraising operation, not just a donation device
🛠️
Run your whole fundraising programme, not just one device
GoodBox is built around physical tap-to-donate devices and nothing else. Zeffy gives you online donations, ticketing, auctions, memberships, and donor management in one place — plus tap-to-pay from any phone.
💷
Keep every pound — no hardware, no per-donation cut
GoodBox means buying a device for £950–£1,455 or leasing from £30–£60/month, then 2.5% + 10p on every donation and 5% on Gift Aid. Zeffy has no platform fee, no transaction fee, no card fee. Ever.
⏱️
Get started in minutes, not after a hardware order
GoodBox needs hardware ordered, installed, and set up before you can take a donation. Zeffy works online in minutes, with charity-specific help from real people.
How much does Zeffy cost compared to GoodBox?
Zeffy is 100% free: no platform fee, no transaction fee, no card fee. Ever. GoodBox needs you to buy a device for £950–£1,455 or lease one from £30–£60/month, then charges 2.5% + 10p on every donation and a 5% Swiftaid fee on Gift Aid — so you keep less of what donors give.
Does GoodBox really require buying or leasing hardware?
Yes. GoodBox is hardware-led: you either buy a contactless donation device for £950–£1,455 or lease one for £30–£60/month depending on the term. There is no way to use GoodBox without a physical device. Zeffy needs no hardware at all — you fundraise online and can take in-person payments straight from any phone.
How much does GoodBox charge per donation?
GoodBox charges 2.5% + 10p on every donation, plus a 5% Swiftaid fee on any Gift Aid claimed, on top of the cost of buying or leasing the device. There is also an optional £20/month to waive transaction fees on the first £1,000 raised each month. Zeffy charges zero fees, so you keep 100% of every donation.
Can I accept both online and in-person donations with Zeffy?
Yes. Zeffy handles online donations, event ticketing, memberships, and peer-to-peer campaigns, and lets you take in-person contactless payments using tap-to-pay on any phone — no card reader needed. GoodBox is limited to in-person contactless giving through its physical devices, so you'd need separate tools for online fundraising.
Does Zeffy support Gift Aid without extra fees?
Yes. Zeffy lets eligible UK charities collect Gift Aid declarations at no extra cost. GoodBox routes Gift Aid through Swiftaid and charges a 5% fee on every Gift Aid claim, which eats into the extra the government adds to each donation.
Does Zeffy include donor management and email in one platform?
Yes. Zeffy includes donor management, email and newsletters, and giving-history tracking in one place. GoodBox offers basic donation analytics through its Portal but no full donor profiles or email tools, so you'd need separate software for donor communication.
Does Zeffy work for charities outside the UK?
Yes. Zeffy works in the UK, US, Canada, and Australia. GoodBox primarily serves UK organisations, with phone support limited to UK business hours.
What support does Zeffy offer compared to GoodBox?
Zeffy provides free email, and phone support from people who understand charities, with no extra charge. GoodBox's help is built around retail and hospitality, with email support and UK-business-hours phone lines, and no charity-specific onboarding.
Is Zeffy really free, or are there hidden costs?
Zeffy is genuinely 100% free for charities. There is no platform fee, no transaction fee, and no card fee. There are no hardware costs and no monthly subscriptions, unlike GoodBox.
Still undecided?
Keep comparing — and see why nonprofits choose Zeffy
100,000+ nonprofits trust Zeffy — and keep their fees at £0.
For 7+ years, Zeffy has supported nonprofits with free, user-friendly fundraising tools.
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As a startup nonprofit with only two members, and no funding (yet) we’d need something with low (or no) fees. Zeffy was a dream come true.
Masey, Loose Ends.
Read the full story
“We were incurring a ton of fees for our past fundraising platform and Zeffy has helped us receive so much more of our donations.”
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Amy R
Rebuilding Together Metro Chicago
Zeffy has been invaluable in helping me track our donors, sales, events, and revenue in one spot. The coolest thing about Zeffy is it really is free!
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Debra B
Glory to Glory Women's Mentoring Ministry
Everything about Zeffy suits us starting with (of course, NO fees) but also the ease of use and customer experience as well as their client support!!
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Carmen M
DIVINA World Foundation
Zeffy is very easy to use and ensures that every dollar quickly gets into our account.. A huge help to our work!
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Nathan C
Jiwa International
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SUCCESS STORIES
Zero-fee fundraising in action: charity stories worth sharing.
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