Blackbaud Raiser's Edge NXT vs Zeffy: Pricing, Fees and CRM

Raiser's Edge NXT is a CRM priced by quote, with a fee on online gifts and processing on top. Zeffy is free, with its CRM, ticketing, auctions, raffles and a store built in.

Zeffy is trusted by 100,000+ nonprofits

G2 ratings

Zeffy

4.9/5

3,463 reviews

Blackbaud Raiser's Edge NXT

3.9/5

644 reviews

Ease of Use

95%

1,054 responses

75%

557 responses

Ease of Setup

95%

564 responses

72%

293 responses

Quality of Support

95%

490 responses

75%

446 responses

Meets Requirements

94%

572 responses

79%

471 responses

Reporting & Statistics

90%

391 responses

72%

153 responses

Interaction Tracking

92%

367 responses

77%

150 responses

Donor Profiles

89%

342 responses

82%

155 responses

Online Donation Portal

96%

447 responses

68%

129 responses

Event Planning

91%

412 responses

60%

128 responses

Zeffy VS Blackbaud

Zeffy VS Blackbaud: What nonprofits should know before choosing.

Pricing

Completely free. Always. But how? →

N/A.

Priced by quote, plus fees on online gifts.

Processing fees

$0 in credit card and transaction fees. Zeffy covers these. How? →

2.99% + $0.30.

per card gift, paid by your nonprofit unless the donor or Blackbaud covers it.

Platform fees

Zeffy never takes a cut. You keep 100% of every donation.

1.5%.

on online gifts made through Raiser's Edge NXT forms.

Monthly fees

0/month.

No subscriptions, no paywalls. Every org, big or small, gets full access for free.

N/A.

Subscription priced by quote.

Other fees

We've never charged a single cent to nonprofits and we never will.

A payment enablement fee, amount not published.

Value for money

5/5.

Source: Zeffy Value for Money on Capterra (465 reviews) →

3.7/5.

Raiser's Edge NXT value for money on Capterra, from 216 reviews.

What it means

Zeffy has no quote to request: no subscription, no fee on online gifts and no processing, at any size.

Raiser's Edge NXT is priced by quote, takes 1.5% on online gifts, and adds card processing.

Sources

How Zeffy is free · Capterra

Pricing · Processing and forms fees · Complete Cover · Payment enablement fee · Capterra

Donor CRM

A free CRM built into your fundraising. Every gift lands on the donor record.

Raiser's Edge NXT is a full fundraising CRM with AI, sold by quote.

Donor database

Donations, tickets, memberships and shop orders build your donor database on their own. Unlimited contacts.

One record per supporter with giving history, engagement and relationships.

Notes & reminders

A timeline of gifts, emails and notes per contact, with reminders and a daily email of follow-ups due.

Pipeline stages from first contact to stewardship, with AI-drafted donor summaries and next steps.

Segments & lists

Filter by giving, campaign or any custom property, and save it as an auto-updating list.

Segments and conditions that trigger outreach.

Newsletters

Drag-and-drop builder and AI drafts, with open, click and donation reporting. Unlimited sends, no fees.

Email built into the CRM.

Automations

A welcome series for new subscribers that stops once they give or go monthly. Campaign reminders and receipts send on their own.

Workflow Designer builds multi-step email and outreach sequences.

Reporting

Live dashboards for recurring donors, plus the AI Data Assistant: ask in plain words, get charts back.

Dashboards by program, reporting by campaign, fund and channel, and AI that flags changes in giving.

Tax receipts

Auto-generated, resendable, and attributed to the right fund.

Receipting with templates and series.

Integrations

QuickBooks sync, Zapier, and a public API with webhooks, all free. Import contacts straight from Mailchimp.

SKY APIs, Power Automate, Blackbaud Marketplace apps, and Financial Edge NXT for accounting.

Price

$0. No per-contact or per-user fees, ever.

Part of the Raiser's Edge NXT subscription, priced by quote.

What it means

Zeffy's CRM covers donor records, segments, emails and AI reporting for free, without an implementation project or a quote.

Raiser's Edge NXT is a deep CRM for major gifts and planned giving, built to scale to "an institution raising billions", sold by quote.

Sources

Donor CRM · Emails

Raiser's Edge NXT · Donation forms

All-in-one fundraising

4.8/5.

Ease of use on Capterra. Every way to raise money in one place, all free.

3.9/5.

Ease of use on Capterra. Donations, events and memberships in the CRM; auctions, ticketing pages and a store through partners.

Donations

Donation forms and pages with recurring giving, pledges, fund choice and automatic tax receipts. No fees.

Online donation forms with recurring upsell, a Donor Portal and QR codes, at 1.5% per online gift.

Ticketing

Sell tickets and run registrations. Every buyer lands in your donor CRM. No fees.

Event registration on Raiser's Edge NXT forms, at 1.5%. Ticketing pages through partner solutions.

Peer-to-Peer Fundraising

Personal and team pages with live leaderboards. Every donor they bring in becomes your contact.

A separate Blackbaud product: TeamRaiser or JustGiving.

Auctions

Silent auctions with outbid alerts for bidders. No platform fee, no per-item fee.

Through partner solutions.

Raffles

Numbered digital tickets sent automatically, bundles and 50/50 thermometers. No fee on any ticket.

Raffles are not publicly mentioned.

Online Store

Sell merch with sizes and stock counts, with pick-up or shipping. Keep every dollar.

Merchandise sales through partner solutions.

Memberships

Sign-up forms, automatic renewals and reminders, and digital cards in Apple and Google Wallet. No fees on dues.

Membership programs with upgrades, renewals and drops, built in.

What it means

Zeffy runs peer-to-peer, auctions, raffles and a store itself, with no second product or partner to buy.

Raiser's Edge NXT covers donations, events and memberships. Peer-to-peer is another Blackbaud product; auctions and a store go through partners.

Sources

Donations · Ticketing · Peer-to-peer · Auctions · Raffles · Store · Memberships

Raiser's Edge NXT · Partner solutions · TeamRaiser · JustGiving

Payment Methods

Cards, wallets, ACH, DAFs and Tap to Pay. No fees, no processor to set up.

Cards, wallets, PayPal, Venmo and ACH through Blackbaud's processor. Processing on every payment.

Credit Card Payments

Accept all major credit cards with zero processing fees. Zeffy covers the cost, so you keep 100% of every donation.

2.99% + $0.30, or 3.5% + $0.30 for American Express.

Apple Pay & Google Pay

One-tap donations and tickets with Apple Pay & Google Pay. No fees, just smooth mobile checkouts.

Apple Pay and Google Pay, plus PayPal (2.9% + $0.30) and Venmo.

ACH / Bank Transfers

Accept bank transfers with zero fees. Full donation amounts go straight to your mission.

1% + $0.30, capped at $5, plus $5 per returned payment.

Donor-Advised Funds (DAF)

Accept donor-advised fund gifts of $1,000 or more, for US charities, with no fees.

DAF gifts are not publicly mentioned.

Countries & currencies

For nonprofits in the US, Canada, the UK, Ireland, Australia and Germany, paid in their local currency.

Payments in US, Canadian, Australian and New Zealand dollars, pounds and euros.

Tap to Pay App

Anyone on your team can take payments from their phone. No card reader, no fees, no friction.

Tap to Pay on iPhone and Android with Blackbaud MobilePay Terminal, at 2.99% + $0.45.

What it means

Zeffy charges no card processing and no payment enablement fee: cards, wallets, ACH and DAF gifts are all free.

Blackbaud accepts the main ways to pay, with card processing on each.

Sources

Payment processing · Tap to Pay

Processing fees · Donation forms · Interconnect fees

Support

4.9/5.

Customer service on Capterra, from 464 reviews. Email, chat and calls on request, free for every nonprofit.

4.1/5.

Customer service on Capterra. Weekday support by chat, with a 24/7 knowledgebase.

Help Center

500+ help articles and step-by-step guides, all free, all the time.

A 24/7 Knowledgebase with an AI chatbot.

Email Support

Email us anytime. Answers within 2 to 6 business hours.

Chat and an online case portal, Monday to Friday, 8:30 a.m. to 6 p.m. ET.

Phone Support

Calls on request. Reach out by email or chat first and we'll set one up.

Phone support is not publicly mentioned.

Onboarding

No training required, and we're here by email or chat if you need us.

Implementation and training are typically part of the quote. More training through Blackbaud Learn subscriptions.

Community

Join thousands of nonprofits sharing tips, templates, and best practices.

Blackbaud Community forums.

What it means

Zeffy support needs no training subscription: email and chat within 2 to 6 business hours, and calls on request.

Blackbaud support runs on weekdays by chat and case portal, with training through subscriptions. Phone support is not publicly mentioned.

Sources

Contact · Capterra

Support · Training · Capterra

Zeffy is 100% free, always.

Calculate savings

How is Zeffy free?

Why Zeffy over Blackbaud?

Keep more of every dollar, with every tool in one place

💯

Keep every dollar donors give you

Raiser's Edge NXT takes 1.5% on online gifts, plus card processing. With Zeffy, your nonprofit receives 100% of every gift, whether donors leave a voluntary contribution or not.

🤝

A free CRM, no quote needed

Raiser's Edge NXT is a CRM sold by quote. Zeffy's CRM is built in and free, with newsletters, automations and unlimited contacts.

🎟️

Every way to raise money, in one place

With Blackbaud, peer-to-peer is another product and auctions or a store go through partners. Zeffy runs them all in one free platform.

Questions nonprofits ask when choosing between Zeffy and Blackbaud

How much does Blackbaud cost?

Blackbaud does not publish its prices. Raiser's Edge NXT is priced by quote, based on your size, number of users, modules and services. On top of the subscription, Blackbaud publishes these fees:

A 1.5% fee on online gifts, memberships and event registrations made through Raiser's Edge NXT forms.
Card processing: 2.99% + $0.30 per gift, 3.5% + $0.30 for American Express, paid by your nonprofit unless the donor or Blackbaud covers it.
ACH: 1% + $0.30, capped at $5.
A payment enablement fee, charged monthly and invoiced yearly. The amount is not published.

With Zeffy, there is no subscription, no platform fee and no processing fee: see how Zeffy is free. Source: blackbaud.com, October 2026.

What is the difference between Blackbaud and Zeffy?

Zeffy is a fundraising platform with a donor CRM built in, free with no quote: donations, tickets, peer-to-peer, auctions, raffles, a store and memberships, with no fee on online gifts and no processing. Blackbaud's Raiser's Edge NXT is a fundraising CRM sold by quote, built for major gifts, planned giving and large teams. It takes 1.5% on online gifts and charges processing, and peer-to-peer, auctions and a store need other Blackbaud products or partners.

Should we choose Blackbaud or Zeffy?

Choose Zeffy if you want a donor CRM and every fundraising tool live today, free, without a quote, an implementation project or a fee on online gifts.

Choose Blackbaud if you run a large major gifts or planned giving program, want AI prospect research, or already use Financial Edge NXT for accounting. Expect a subscription priced by quote, implementation and training before you go live, and fees on online gifts.

Is Blackbaud a CRM?

Yes. Raiser's Edge NXT is Blackbaud's fundraising CRM, with donor records, AI, email, events and memberships, sold by quote. Zeffy also includes a donor CRM, built in and free: every donation, ticket and membership lands on the donor's record, ready to segment, email and automate, with unlimited contacts.

Who pays the card processing fees on Blackbaud?

It depends on the option your nonprofit picks for each form:

Organization pays: your nonprofit pays 2.99% + $0.30 per card gift.
Donor cover: the donor is asked to add 3.5% + $0.30. If they say no, your nonprofit pays.
Complete Cover: the donor is asked for an optional contribution to Blackbaud. If they say no, Blackbaud pays. This only applies to online gifts under $3,000.

In every case, the subscription, the 1.5% fee on online gifts and the payment enablement fee stay with your nonprofit. With Zeffy, the donor's optional contribution covers everything: no subscription, no platform fee and no processing fee, on every gift.

Blackbaud has many products. Which one does this page compare?

This page compares Zeffy with Raiser's Edge NXT, Blackbaud's main fundraising CRM. Blackbaud also sells eTapestry, a donor database for smaller nonprofits (see Zeffy vs eTapestry), Online Express for donation forms, TeamRaiser and JustGiving for peer-to-peer, and Altru for museums, zoos and aquariums.

Is Zeffy only for small nonprofits?

No. Zeffy's CRM and fundraising tools are the same for every nonprofit, free at any volume. There is no quote, no implementation project and no fee that grows with your donations, whatever your size.

How long does it take to get started with Raiser's Edge NXT or Zeffy?

Blackbaud's quote typically includes implementation and training. On G2, Raiser's Edge NXT reviewers report an average of 3 months to go live and 16 months to see a return on their investment. Zeffy reviewers report an average of 1 month to go live, and about half were live in under a day, with no implementation or training needed. View the full G2 compare report (reviews as of August 2026).

How much does Blackbaud cost?

Blackbaud does not publish its prices. Raiser's Edge NXT is priced by quote, based on your size, number of users, modules and services. On top of the subscription, Blackbaud publishes these fees:

A 1.5% fee on online gifts, memberships and event registrations made through Raiser's Edge NXT forms.
Card processing: 2.99% + $0.30 per gift, 3.5% + $0.30 for American Express, paid by your nonprofit unless the donor or Blackbaud covers it.
ACH: 1% + $0.30, capped at $5.
A payment enablement fee, charged monthly and invoiced yearly. The amount is not published.

With Zeffy, there is no subscription, no platform fee and no processing fee: see how Zeffy is free. Source: blackbaud.com, October 2026.

What is the difference between Blackbaud and Zeffy?

Should we choose Blackbaud or Zeffy?

Choose Zeffy if you want a donor CRM and every fundraising tool live today, free, without a quote, an implementation project or a fee on online gifts.

Is Blackbaud a CRM?

Who pays the card processing fees on Blackbaud?

It depends on the option your nonprofit picks for each form:

Organization pays: your nonprofit pays 2.99% + $0.30 per card gift.
Donor cover: the donor is asked to add 3.5% + $0.30. If they say no, your nonprofit pays.
Complete Cover: the donor is asked for an optional contribution to Blackbaud. If they say no, Blackbaud pays. This only applies to online gifts under $3,000.

Blackbaud has many products. Which one does this page compare?

Is Zeffy only for small nonprofits?

No. Zeffy's CRM and fundraising tools are the same for every nonprofit, free at any volume. There is no quote, no implementation project and no fee that grows with your donations, whatever your size.

How long does it take to get started with Raiser's Edge NXT or Zeffy?

Still undecided?

Keep comparing — and see why nonprofits choose Zeffy

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100,000+ nonprofits trust Zeffy — and keep their fees at $0.

For 7+ years, Zeffy has supported nonprofits with free, user-friendly fundraising tools.

As a startup nonprofit with only two members, and no funding (yet) we’d need something with low (or no) fees. Zeffy was a dream come true.

Masey, Loose Ends.

Read the full story

“We were incurring a ton of fees for our past fundraising platform and Zeffy has helped us receive so much more of our donations.”

Zeffy has been invaluable in helping me track our donors, sales, events, and revenue in one spot. The coolest thing about Zeffy is it really is free!

Everything about Zeffy suits us starting with (of course, NO fees) but also the ease of use and customer experience as well as their client support!!

Zeffy is very easy to use and ensures that every dollar quickly gets into our account.. A huge help to our work!

Zeffy is very simple, allows for a lot of customization and seamlessly integrates into our website. The fact that all of this is free is still wild to me.

We couldn't believe there was a free payment platform for our Girl Scout group. Zeffy took ZERO fees from us, which is huge when you run on very small amounts of money.

We were ready to sell tickets in less than 30 minutes. The reporting capabilities were better than some other paid-for sites.

Since using Zeffy, our conversion rate of donations has skyrocketed. It's an easy platform to use. Plus customer support has always been responsive and helpful!