Does Zeffy Include a CRM? Yes, Plus Fundraising Tools Zoho CRM Lacks

Zoho CRM costs $14+/user/month and needs separate tools for donations. Zeffy bundles donor management, ticketing, and payments free.

Zeffy is trusted by 100,000+ nonprofits

Zoho CRM

Zeffy VS Zoho CRM

Zeffy VS Zoho CRM: What nonprofits should know before choosing.

Pricing

Completely free. Always. But how? →

$14/user/month.

Standard plan billed annually, local taxes extra

Processing fees

$0 in credit card and transaction fees. Zeffy covers these. How? →

$0.

No processing fees — CRM only. Separate payment processing fees apply when using Zoho Payments or third-party gateways.

Platform fees

Zeffy never takes a cut. Unlike platforms that skim 3–5%, you keep 100% of every donation.

$0.

No separate platform fee beyond per-user subscription cost.

Monthly fees

0/month.

No subscriptions, no paywalls. Every org, big or small, gets full access for free.

$0.

Free plan at $0 for up to 3 users; paid tiers from $14/user/month up to $65/user/month depending on plan and billing cycle.

Other fees

We've never charged a single cent to nonprofits and we never will.

Varies.

Local taxes may apply in addition to subscription prices; add-ons and integrations may incur additional costs.

Pricing transparency

10/10.

No platform fees, no credit card fees, no hidden fees, no fees period!

7/10.

Clear pricing tiers listed but no dedicated pricing page found, fees in search snippets only.

Value for money

5/5.

450+ reviews on Capterra. All-in-one fundraising, zero fees, unbeatable value.

4.3/10.

Features

5/5.

No training needed. Built for busy nonprofit teams, not tech pros. Launch a campaign in under 30 minutes.

2.1/5.

Sales CRM repurposed for nonprofits - requires custom setup, integrations, and technical expertise to fundraise

Donations

Donations without the cut. Custom forms, tax receipts, donor tracking — all fee-free.

No native donation forms - requires third-party integrations or custom development to accept gifts

Ticketing

Sell tickets, check in guests, track sales — and keep 100%. No fees. No fine print.

No event ticketing tools - built for sales pipelines, not nonprofit event management

Peer-to-Peer Fundraising

Teams or individuals launch fundraising pages in minutes. Track progress, keep 100%. No fees.

No peer-to-peer fundraising - contact management only, no campaign pages or fundraiser tools

Auctions

Run auctions without giving up a percentage. List items, track bids, collect payments — all fee-free.

No auction tools - CRM only, requires separate auction software for silent or live auctions

Raffles

Host online raffles and 50/50s. Track sales, set ticket limits, stay compliant — all without paying a cent.

No raffle or lottery features - would require custom workarounds or separate raffle platform

Online Store

Skip the tool sprawl. Sell merch and manage your store in one place — no fees, no add-ons.

No nonprofit store functionality - ecommerce module designed for retail, not mission-driven sales

Memberships

Automate memberships with no per-member fees. Dues go straight to your org — perfect for clubs, alumni, and supporters.

Contact management only - no membership portal, tiers, or self-service renewal tools

Donor management/CRM

Ditch the expensive CRM. Track donations, send thank-yous, and build donor loyalty — all fee-free.

Full contact database with custom fields, pipeline tracking, and automation workflows

Emails & Newsletter

Manage contacts and send newsletters from the same place you fundraise. Unlimited sends, no fees.

Built-in email campaigns with templates, automation, and engagement tracking

Payment Processing

Accept donations, ticket sales, and payments — all 100% fee-free. No cuts, no hidden fees, ever.

No native payment processing - requires third-party integration like Stripe or PayPal

Payment Methods

All-in-one fundraising: donations, events, memberships, email, and donor CRM — 100% free.

Cards and ACH only through paid processor setup. No digital wallets or in-person payment tools.

Credit Card Payments

Accept all major credit cards with zero processing fees. Zeffy covers the cost — you keep 100% of every donation.

Card payments through Zoho Payments integration - requires separate payment processor setup and monthly fees.

Apple Pay & Google Pay

One-tap donations and tickets with Apple Pay & Google Pay. No fees, just smooth mobile checkouts.

No digital wallet support - traditional card and bank transfer payments only through Zoho's system.

ACH / Bank Transfers

Accept bank transfers with zero fees. Full donation amounts go straight to your mission.

ACH bank transfers available through Zoho Payments but limited to select countries and requires business verification.

Tap to Pay App

Anyone on your team can take payments from their phone. No card reader, no fees, no friction.

No native in-person payment tools - CRM tracks donors but requires separate POS hardware for events.

Support

5/5.

Real humans, real fast. Free email and phone support — no bots, no paywalls, no runaround.

4.1/5.

Support built for sales teams, not nonprofits. Free plan gets limited community support - full access starts at $14/user/month.

Help Center

Searchable help docs, video tutorials, and step-by-step guides — all free, all the time.

Yes - Complete resource library with guides, tutorials, and best practices at no charge

Email Support

Email us anytime. Most questions answered within hours — not days.

Email support available but built for sales teams - lacks nonprofit donor management expertise

Phone Support

Need to talk? Call us. Real support from real people who understand nonprofits.

Phone support available on higher-tier plans - not included on standard or free versions

Onboarding

Get set up in under 30 minutes. No training required — but we're here if you need us.

Self-service onboarding only — dedicated onboarding or white-glove setup requires higher-tier or enterprise plans.

Community

Join thousands of nonprofits sharing tips, templates, and best practices.

Free plan gets limited community support; fuller community resources and paid support are available starting at $14/user/month.

Zeffy is 100% free, always.

Calculate savings

How is Zeffy free?

Why Zeffy over Zoho CRM?

Track donors without paying per seat or patching tools together

🤝

Track donors without paying per seat or patching tools together

Zeffy gives you donor management, email campaigns, and fundraising forms in one place, with no monthly fees and no integrations to manage.

📈

Built for sales teams, not small nonprofits

Zoho CRM tracks contacts, but you still need separate tools to accept donations, sell tickets, or run campaigns. Zeffy gives you everything in one place.

🧩

One platform for fundraising, not just tracking

Zoho charges per user and requires third-party integrations to fundraise. Zeffy is 100% free and built to help small teams raise money, not manage pipelines.

⚡

Get started in minutes, not months

Zoho CRM requires setup, training, and technical know-how. Zeffy is designed for small teams to launch their first campaign in under 10 minutes.

Questions nonprofits ask when choosing between Zeffy and Zoho CRM

Is Zeffy really free for nonprofits?

Yes. Zeffy is 100% free for nonprofits with no monthly fees, no per-user charges, and no platform fees. Donors have the option to leave a voluntary contribution to keep Zeffy free for organizations like yours.

Can I accept donations directly with Zeffy?

Yes. Zeffy includes built-in donation forms, ticketing, peer-to-peer campaigns, and payment processing. You can start accepting gifts right away without connecting third-party tools or paying transaction fees.

Do I need to integrate other tools to fundraise with Zeffy?

No. Zeffy gives you donor management, email campaigns, and fundraising tools in one platform. You don't need to patch together separate systems or pay for integrations to run your campaigns.

Does Zeffy work for small teams without technical staff?

Yes. Zeffy is built for small nonprofits to use without IT support. Create donation forms, manage contacts, and send campaigns without training or technical setup.

Does Zeffy work for small teams without technical staff?

Yes. Zeffy includes donor management and email tools with no per-user fees. Track giving history, segment contacts, and send campaigns without monthly charges adding up as your team grows.

How much does Zoho CRM cost for nonprofits?

Zoho CRM starts at $14-$20+ per user per month, even with nonprofit discounts that cover up to 50% of costs. Zeffy has no per-user fees and no monthly charges — it's completely free for nonprofits.

Does Zoho CRM include fundraising tools like donation forms and ticketing?

No. Zoho CRM is built for sales teams, so you'll need to add third-party tools for donations, ticketing, and peer-to-peer campaigns. Zeffy includes all of these fundraising features built in, with no integrations required.

Is Zeffy a CRM or just a donation platform?

Both. Zeffy includes full donor management alongside donation forms, event ticketing, auctions, raffles, email campaigns, and payment processing — all in one platform with zero fees.

What's the catch with Zeffy being free?

There's no catch. Zeffy stays free because donors can leave an optional tip at checkout. The tip is never required, and your nonprofit keeps 100% of every donation.

Can I switch from Zoho CRM to Zeffy without losing donor data?

Yes. You can import your contacts into Zeffy and start managing donors, sending emails, and accepting donations right away — no technical setup or IT support needed.

Still undecided?

Keep comparing — and see why nonprofits choose Zeffy

Airtable

Veracross

Network for Good

100,000+ nonprofits trust Zeffy — and keep their fees at $0.

For 7+ years, Zeffy has supported nonprofits with free, user-friendly fundraising tools.

As a startup nonprofit with only two members, and no funding (yet) we’d need something with low (or no) fees. Zeffy was a dream come true.

Masey, Loose Ends.

Read the full story

“We were incurring a ton of fees for our past fundraising platform and Zeffy has helped us receive so much more of our donations.”

Zeffy has been invaluable in helping me track our donors, sales, events, and revenue in one spot. The coolest thing about Zeffy is it really is free!

Everything about Zeffy suits us starting with (of course, NO fees) but also the ease of use and customer experience as well as their client support!!

Zeffy is very easy to use and ensures that every dollar quickly gets into our account.. A huge help to our work!

Zeffy is very simple, allows for a lot of customization and seamlessly integrates into our website. The fact that all of this is free is still wild to me.

We couldn't believe there was a free payment platform for our Girl Scout group. Zeffy took ZERO fees from us, which is huge when you run on very small amounts of money.

We were ready to sell tickets in less than 30 minutes. The reporting capabilities were better than some other paid-for sites.

Since using Zeffy, our conversion rate of donations has skyrocketed. It's an easy platform to use. Plus customer support has always been responsive and helpful!