How does Zeffy work? Get to know our help centre.

Zeffy has a lot of free fundraising tools for charities: event management and ticketing, donation forms, peer-to-peer campaigns, membership, eCommerce, the list goes on. Knowing how to use them all is asking a lot.

We created our help centre to answer all your FAQs and provide you with quite a few step-by-step guides. Really, if you've got a question, chances are the answer is already in our help centre. Don't get us wrong, we love hearing from you! But, if you're in a rush or like to figure things out on your own, our Help Centre is here to help. And, using it is as easy as asking it a question. How does it work? Here's a brief TL;DR:

‍

Step one:

Go to https://support.zeffy.com/ or get there by clicking on "Documentation" in the footer at the bottom of any of the pages on our website.

‍

⚡TL;DR — The Short Answer

What Zeffy is: A 100% free fundraising platform built exclusively for nonprofits — no platform fees, no transaction fees, no credit card fees, ever.

Zeffy's stats: 100,000+ nonprofits trust Zeffy. Together they've raised $2B+ with $0 in fees paid to the platform.

How Zeffy stays free: Zeffy is 100% free for nonprofits. When donors give, they can choose to leave a small tip to support the platform — it's completely optional, and nonprofits keep every dollar they raise.

Who it's for: Any registered nonprofit that wants to raise more money without losing a cut to platform fees.

What tools it includes: Donation forms, event ticketing, peer-to-peer campaigns, memberships, auctions, raffles, eCommerce, donor management, and in-person payments — all in one free dashboard.

CTA: Start fundraising for free on Zeffy

‍

Step two:

Click on the category that best describes your question:

About Zeffy

Getting started with Zeffy

Donations and Campaigns

Ticketing

Donor Management

Bank and Payments

Data

Legal

Zeffy for Donors

Volunteering

Or, type your question in the "Search for answers" box at the top of the page.

‍

Step three:

Select the question that comes closest to what it is you'd like to know, read the step-by-step answers, and watch the how-to video! (Not all our FAQs come with a how-to video, but a lot of them do!)

That's it! It's as easy as that. And, of course, if you don't find the answer you're looking for, reach out to us and we'll help you find it! (And, we'll add your missing question to our Help Centre so everyone can learn from it.)

‍

The 10 most popular questions our charities search for:

How do I share my Zeffy form?

Introducing: New Dashboard Tabs!

Terms and Conditions of use - NPO.

How can I scan an e-ticket at the door? (It's easy with Zeffy's online ticketing!)

How often/when do I get my payout?

Can I import data to Zeffy?

What payment methods does Zeffy accept?

Do you integrate with other tools?

Zeffy Samples.

How to get started on Zeffy.

‍

Some of the most searched terms:

Import

Stripe

Zapier

Tap to pay

Volunteer

Refund

Hello

QR code (The charities that use Zeffy love this feature!)

‍

Start fundraising with zero fees on Zeffy

‍

zeffy.com/register

‍

Zeffy payment methods guide

‍

Platform	Platform fee	Processing fee
Zeffy	$0	$0
PayPal	Varies	2.2% + $0.30
Donorbox	1.75%–2.05%	2.2% + $0.30
Eventbrite	Varies	6% + $0.79

‍

Is Zeffy really free?

Yes. Zeffy charges nonprofits nothing. There are no platform fees, no transaction fees, and no credit card processing fees — ever. Zeffy is funded entirely by optional tips that donors can choose to leave at checkout. Those tips go to Zeffy directly and are completely separate from your organization's funds. You keep every dollar you raise.

‍

How does Zeffy make money?

Zeffy makes money through optional tips from donors. When a supporter completes a donation or ticket purchase, they see a prompt to leave a small tip to help keep Zeffy free. The tip is optional — donors can set it to zero. Because Zeffy processes over $100 million in transactions each month, enough donors choose to tip that it sustains the entire platform without charging nonprofits anything.

‍

What payment methods does Zeffy accept?

Zeffy accepts credit cards, debit cards, Apple Pay, Google Pay, and other digital wallets on all online forms. For in-person payments through Tap to Pay, supporters can tap a card or phone on your smartphone. See the full Zeffy payment methods guide for details.

‍

Does Zeffy integrate with other tools?

Yes. Zeffy integrates with Zapier, which connects it to hundreds of other platforms including CRMs, email marketing tools, and spreadsheets. See the Zeffy integrations article for the current list of supported integrations.

‍

How long does it take to get set up?

Most nonprofits go from signup to a live fundraising form in under an hour. The main steps are: create your account, build your form, complete Stripe identity verification, and connect your bank account. Once those steps are done, your form is ready to share and collect funds.

‍

Can I import my existing donor data into Zeffy?

Yes. You can import your existing donor list directly into Zeffy. The help center has a step-by-step guide on importing donor data to walk you through the process.

‍

Does Zeffy work for in-person fundraising?

Yes. Zeffy's Tap to Pay feature turns any iPhone or Android smartphone into a zero-fee payment terminal. No card reader, no hardware costs, no fees. It's ideal for events, fundraising tables, or any situation where you need to accept payments face to face.

Every dollar you raise should reach your mission. With zero fees and tools for every type of fundraiser, Zeffy makes that possible for nonprofits of all sizes.

‍

Launch your first fundraiser for free

‍

Written by

David Purkis

Share this article

Keep reading :

Company news

How does Zeffy work? Get to know our feature request page.

Zeffy is the only 100% free fundraising platform for nonprofit organizations. How does Zeffy work? Our feature request page is a big part of it.

Company news

How Zeffy makes money: voluntary contributions explained for UK charities

Zeffy is free for charities because donors can choose to add a voluntary contribution at checkout. No platform fee, no transaction fee, no credit card fee. Ever. This article explains how the model works, why it is different from the tip prompts UK donors distrust, and what it means for Gift Aid and your fundraising stack.

Company news

The Best Point-of-Sale (POS) for Nonprofits & Detailed Comparison of Options for 2025

Looking for a nonprofit POS that fits your organization’s needs? Learn more about Zeffy’s Tap to Pay and why it's the best and most affordable POS system.

How does Zeffy work? Get to know our help centre.