Donordock VS Neon One

DonorDock and Neon One both offer donor management tools, but they charge monthly fees that add up over time. Zeffy gives you donor tracking, automated follow-ups, and fundraising tools with zero fees — so you can focus on building relationships instead of managing subscription costs.

Zeffy is trusted by 100,000+ nonprofits

Neon One

Donordock VS Neon One

Donordock VS Neon One: What nonprofits should know before choosing.

Donor Management CRM Features

Easy Donor Database

Donation History & Notes per Donor

Donor Tags / Segments

Built-in Donation Tracking (No Integrations Needed)

Emailing to Donors (Receipts, Thank yous, Newsletters)

Smart Filters (Search by Donation, Campaign, Date...)

Export Donor Data Anytime

Offline Donations Tracking

Pre-filled donation forms

Pricing

$98/mo.

$98/mo + card fees per gift

N/A.

Monthly fees + card fees per gift

Processing fees

2.2% + $0.30.

If donor does NOT cover fees: Standard Stripe fee only—2.2% + $0.30 per transaction. If donor chooses to cover fees: Donor charged 5% + $0.30, making it completely free for the nonprofit.

2.99% + $0.30.

Credit card: 2.99% + $0.30 per transaction; ACH/E-check: 1% + $1 per transaction; American Express: additional 1% upcharge per transaction

Platform fees

$0.

$0 - Always free for nonprofits (Donor Funded model)

$0.

No per-transaction platform fees charged by Neon CRM on donations

Monthly fees

$250/month.

Grow plan: $250/month (billed annually), currently $300/month; Amplify plan: $585/month (billed annually); Qualified nonprofits ($300K or less annual revenue): starting at $98/month

$99/month.

Essentials: $99/month; Impact: $209/month; Empower: $409/month. Prices increase based on nonprofit revenue bands.

Value for money

4.9.

4.9

4.3.

4.3

Features

4.9/5.

Simple donor tracking with straightforward setup. No training needed to get started.

4.3/5.

Powerful CRM with many features. Requires time to learn and configure properly.

Donations

Donordock offers basic donation processing with limited customization options and higher transaction fees that eat into your fundraising revenue.

Neon One processes donations but charges 2.9% + $0.30 per transaction. Their donor management focuses on CRM features rather than fundraising tools.

Ticketing

No event ticketing capabilities - you'll need to use separate platforms and manually sync attendee data with your donor records.

Neon One provides event management and ticketing, but charges processing fees on all ticket sales, reducing your event revenue.

Peer-to-Peer Fundraising

Limited peer-to-peer fundraising tools with basic campaign setup and minimal supporter engagement features.

Neon One offers peer-to-peer fundraising tools, but charges their standard processing fees on all donations raised by your supporters.

Auctions

No auction capabilities - you'll need separate auction software that doesn't integrate with your donor management system.

Neon One doesn't offer auction functionality. You'd need separate auction software and manual processes to track bidders and payments.

Raffles

No built-in raffle functionality - requires third-party integrations that complicate your workflow and increase costs.

Neon One doesn't include raffle functionality. You'd need separate raffle software and manual processes to manage ticket sales and drawings.

Online store

No e-commerce features for selling merchandise or products to support your cause and generate additional revenue streams.

Neon One doesn't provide e-commerce functionality. You'd need to integrate third-party store solutions and manage inventory separately.

Memberships

Donordock offers basic membership tracking but lacks automated renewal reminders and tiered membership management features that growing nonprofits need.

Neon One offers membership management with automated renewals, member portals, and tiered membership levels. However, their system requires technical setup and can be complex for smaller nonprofits to navigate without dedicated staff.

Donor Management/CRM

Donordock offers solid donor tracking and reporting but charges extra for advanced features like custom fields and detailed analytics that nonprofits often need.

Neon One provides robust donor management with detailed profiles, giving history tracking, and reporting dashboards. The system offers powerful features but requires significant time investment to set up and train staff on all capabilities.

Emails & Newsletter

Donordock provides basic email tools but requires third-party integrations for advanced newsletter features and automated donor communication sequences.

Neon One includes email marketing tools with templates and segmentation features. The email builder can be overwhelming for teams without marketing experience, and advanced features require higher-tier plans.

Payment Processing

Donordock charges 2.9% + $0.30 per transaction plus monthly fees, making it expensive for smaller nonprofits processing regular donations.

Payment methods

CRM only - no payment processing included

Credit cards and digital wallets, no tap-to-pay

Credit Card Payments

Not supported - DonorDock is a donor management CRM, not a payment processor

Yes - Neon One accepts all major credit cards including Visa, Mastercard, American Express, and Discover

Apple Pay & Google Pay

Not supported - DonorDock is a donor management CRM, not a payment processor

Yes - Neon One supports Apple Pay and Google Pay for faster mobile checkout

ACH / Bank Transfers

Not supported - DonorDock is a donor management CRM, not a payment processor

Yes - Neon One processes ACH bank transfers for recurring and one-time donations

Tap to Pay App

Not supported - DonorDock is a donor management CRM, not a payment processor

No - Neon One does not offer a dedicated tap-to-pay mobile app for in-person donations

Customer Support

4.9/5.

4.3/5.

Unlimited Support

DonorDock offers limited support based on plan tier

Neon One offers tiered support based on plan level, with premium support for higher tiers

Phone Support / Office Hours

DonorDock provides phone support during standard business hours

Neon One provides phone support during standard business hours for plan subscribers

Webinars

DonorDock offers regular training webinars and educational sessions for users

Neon One offers regular training webinars and educational sessions for users

Help Center

DonorDock maintains a comprehensive help center with articles and guides

Neon One maintains a comprehensive help center with articles, guides, and FAQs

DonorDock provides live chat support during business hours

Neon One provides live chat support during business hours for immediate assistance

Nonprofit-Focused Support Team

Support access depends on plan tier — priority help for higher-paying users only

Tiered support model with premium assistance reserved for top-tier subscribers

Zeffy is 100% free, always.

Calculate savings

How is Zeffy free?

Why Zeffy over Donordock and Neon One?

Why choose Zeffy over Donordock and Neon One if you're a nonprofit

💸

Keep 100% of donations while DonorDock and Neon One charge fees on every gift

DonorDock charges $98/month plus 2.9% + $0.30 per transaction, while Neon One adds monthly fees plus card processing costs. Zeffy charges zero fees, so every dollar donated goes directly to your mission.

🧰

Get complete fundraising tools where DonorDock and Neon One require costly add-ons

DonorDock lacks auction, raffle, and ticketing features, while Neon One charges extra fees on events and peer-to-peer campaigns. Zeffy includes all fundraising tools with no additional costs.

🤝

Access real support when DonorDock and Neon One limit help by plan tier

DonorDock offers limited support by plan level, while Neon One restricts premium help to higher tiers. Zeffy provides unlimited support to every nonprofit, regardless of donation volume.

Frequently asked questions

Why choose Zeffy over DonorDock for donor management?

DonorDock charges $98/month plus 2.9% + $0.30 per donation, eating into your fundraising revenue. Zeffy offers complete donor management with zero fees - donors can leave voluntary contributions to support our platform, but 100% of donations go to your cause.

How does Zeffy compare to Neon One for small nonprofits?

Neon One charges monthly fees plus 2.9% + $0.30 per transaction on all donations and memberships. Zeffy provides the same donor tracking, automated receipts, and reporting features with zero platform fees, keeping more money in your mission.

Can Zeffy handle all my fundraising needs unlike other donor management tools?

Unlike DonorDock and Neon One that focus only on donor tracking, Zeffy combines donor management with fundraising tools like peer-to-peer campaigns, event ticketing, auctions, and online stores - all with zero fees to maximize your impact.

Why doesn't Zeffy charge monthly fees like DonorDock and Neon One?

DonorDock charges $98/month plus transaction fees, while Neon One adds monthly fees on top of processing costs. Zeffy operates on voluntary contributions from donors who choose to support our platform, so there are no required monthly fees eating into your budget.

How does Zeffy's donor management compare to paid platforms?

Zeffy provides the same donor tracking, automated receipts, and detailed reporting as DonorDock and Neon One, but without monthly subscriptions or transaction fees. You get complete donor management plus fundraising tools in one platform with zero required costs.

Looking for a better option?

Zeffy was built for nonprofits like yours

focus on what matters

Built for small teams with big missions.

Zeffy is the fundraising platform that cuts out the fees, clears up your tech mess, and puts your cause first — so your team, even if you're a small team wearing many hats or a one-person show, can focus on what really matters.

Start your nonprofit

ZERO-FEE

Keep 100% of every dollar.

No platform fees. No processing fees. No catch. We know it sounds too good to be true, but it's not. Every penny goes straight to your mission, while competitors take 2-3% off every donation.

Start your nonprofit

ALL-IN-ONE PLatform

Ditch the tech mess.

Stop bouncing between MailChimp, Eventbrite, and all those spreadsheets. Now you can handle donations, ticket sales, memberships, raffles, and all your donor info in one spot.

Start your nonprofit

plug-and-play

Get going, fast.

Built for teams like yours — whether you're volunteer-led or have limited staff. Set up donation forms, sell tickets, and launch campaigns without needing a tech wizard. It's super easy, and you'll be up and running in minutes.

Start your nonprofit

mobile-first

Fundraise from every device, anywhere.

From QR codes on flyers to Tap-to-Pay on a phone, Zeffy makes it easy to accept donations on the go. Mobile-optimized and offline-ready, so no donor slips through the cracks.

Start your nonprofit

No turnover

Never lose a donor to volunteer transition.

Centralize supporter relationships, automate thank-you messages, and preserve institutional knowledge when board members rotate out.

Start your nonprofit

100% free forever.

100,000+ nonprofits trust Zeffy — and keep their fees at $0.

For 7+ years, Zeffy has supported nonprofits with free, user-friendly fundraising tools.

As a startup nonprofit with only two members, and no funding (yet) we’d need something with low (or no) fees. Zeffy was a dream come true.

Masey, Loose Ends.

Read the full story

“We were incurring a ton of fees for our past fundraising platform and Zeffy has helped us receive so much more of our donations.”

Zeffy has been invaluable in helping me track our donors, sales, events, and revenue in one spot. The coolest thing about Zeffy is it really is free!

Everything about Zeffy suits us starting with (of course, NO fees) but also the ease of use and customer experience as well as their client support!!

Zeffy is very easy to use and ensures that every dollar quickly gets into our account.. A huge help to our work!

Zeffy is very simple, allows for a lot of customization and seamlessly integrates into our website. The fact that all of this is free is still wild to me.

We couldn't believe there was a free payment platform for our Girl Scout group. Zeffy took ZERO fees from us, which is huge when you run on very small amounts of money.

We were ready to sell tickets in less than 30 minutes. The reporting capabilities were better than some other paid-for sites.

Since using Zeffy, our conversion rate of donations has skyrocketed. It's an easy platform to use. Plus customer support has always been responsive and helpful!