
A donation letter only works if the ask is specific, the donor feels seen, and the form at the end of the link keeps 100% of their gift.

A donation letter only works if two things are true: the ask is specific enough that the donor can picture the outcome, and the donation form at the other end of the link does not quietly skim 3 to 5% off the gift. This guide gives you both. Below, you will find 15 copy-paste templates with Zeffy donation form links already built in, a seven-step writing process, 13 subject-line examples, niche templates for schools, churches, foodbanks, sports clubs, and animal rehoming centres, and the mistakes that quietly tank response rates.
In this article:
A donation letter is a written appeal sent by a registered charity or not-for-profit to a current donor, lapsed supporter, prospect, or business, requesting a financial or gift-in-kind contribution to support the organisation's mission. The solicitation is the ask; the donation is the gift received in response.
In 2026, most donation letters land in inboxes rather than letterboxes, but the goal is unchanged: a clear, personal, specific request that makes giving easy.
One mechanism is uniquely powerful for UK charities. With a signed Gift Aid declaration, HMRC lets your charity reclaim 25p for every £1 given by a UK taxpayer, turning a £100 gift into £125 at no extra cost to the donor (HMRC Gift Aid guidance). That uplift should appear in your letter wherever it is relevant.
Personalised fundraising appeals see open rates that are significantly higher than generic ones, and personalisation can increase donations by up to 40%, which is why a strong template paired with genuine personalisation still outperforms a bulk send every time.
Below are 15 copy-paste templates covering the most common appeals a charity team sends in a given year: seasonal appeals, school and church fundraisers, gift-in-kind requests, matched giving, regular gifts, capital campaigns, annual fund, corporate sponsorship, thank-yous, fundraising updates, campaign-specific asks, online donation requests, peer-to-peer invitations, and lapsed-donor re-engagement. Pick the closest fit, swap the [BRACKETS] for your charity's details, and paste a free Zeffy donation form into every [DONATION LINK] placeholder. Full template text is further down the page; the summary index below gives you the quick map.
Templates are starting points. Adapt the language, tone, and specifics to your charity's voice and local jurisdiction before sending.
Effective donation letters share the same DNA: personalisation, promptness, and impactful storytelling. Whether you start from one of the templates above or write from scratch, work through these seven steps.
Before you write a word, decide who this letter is for. A first-time donor needs a different ask than a five-year regular supporter or a lapsed donor you have not heard from in 18 months. Pull a list from your supporter database, filter by giving history, recency, and engagement, and write one version of the letter per segment. Segmentation lifts donation rates meaningfully across every channel, and is the prerequisite for the kind of personalisation donors actually respond to at scale.
Match the template to the moment. A Christmas appeal sent in November is a seasonal letter, not a capital campaign letter. An ask sent to a local business should be a corporate sponsorship letter, not a regular-gift letter. Pick the closest fit from the 15 templates above, then adjust the framing rather than starting from a blank page. Using the wrong template type is the most common reason donation letters underperform.
'Dear Supporter' is a tell that this is a bulk email, the UK equivalent of the lazy American 'Dear Friend'. Use the donor's first name in the greeting, and reference something specific in the opening sentence: their last gift amount, the programme they previously supported, the event they attended, or the area they live in. Two sentences of genuine personalisation in the opening will outperform an entire personalised email body that starts with a generic hook.
Lead with one person, one programme, or one moment. Donors give to people, not pie charts. Instead of 'we served 5,000 meals this year', try 'last Tuesday, a family of four sat down to the first hot meal they had had in a week, because of supporters like you.' Then connect that story to the ask: 'to serve 1,000 more families this winter, we need to raise [AMOUNT] by [DEADLINE].'
Do not bury the request. State the amount, the deadline, and the specific outcome. Suggest two or three giving levels tied to concrete impact: '£25 covers a week of a foodbank food parcel; £75 sponsors a place at a holiday club; £250 funds a term of mentoring.' If the donor is a UK taxpayer and signs a Gift Aid declaration, each level is worth £31.25, £93.75, or £312.50 to your charity at no extra cost to them. Donors who see suggested amounts give more than donors who are asked open-endedly, and tying each level to an outcome makes the gift feel meaningful regardless of size.
Every template above includes a [DONATION LINK] placeholder. Replace it with a free Zeffy donation form so 100% of every gift reaches your charity. Then list at least one alternative channel: your charity's postal address for cheques, a Direct Debit mandate option for regular giving (the dominant UK recurring-giving mechanism, used for around 31% of all UK charity donations), and a QR code for printed letters. Make sure your online form includes a Gift Aid declaration checkbox so donors can authorise the uplift at the point of giving. The easier you make giving, the higher your conversion rate, and the form at the other end of the click matters as much as the letter itself: a 3 to 5% platform fee on every gift means your £100 ask only delivers £95 to £97 to the mission.
Thank the donor before they have given, not just after. Reaffirm what their gift will make possible, tell them what happens next (an acknowledgement, a project update, an invitation to a stewardship event), and sign off with a real human name and title. Letters signed by a chief executive or programme lead consistently outperform letters signed by 'The [Org] Team.'
Gift Aid is the single most powerful tool available to UK registered charities in any donation appeal. When a UK taxpayer makes a donation and signs a Gift Aid declaration, your charity can reclaim 25p for every £1 from HMRC, turning a £100 gift into £125 at no extra cost to the donor (HMRC Gift Aid guidance).
A valid Gift Aid declaration requires four elements: the donor's full name, their home address, your charity's name, and a confirmation that they are a UK taxpayer who wants their donation treated as Gift Aid. You can capture this on your online donation form, in a printed letter reply slip, or via a separate follow-up email.
Your charity must be HMRC-recognised to claim Gift Aid. This is a separate step from registering with the Charity Commission for England and Wales, OSCR (Scotland), or CCNI (Northern Ireland), and requires an application to HMRC.
Two additional points to note:
UK charities must have a lawful basis for processing donor personal data under UK GDPR and the Data Protection Act 2018. Direct electronic marketing, including fundraising emails, is additionally governed by the Privacy and Electronic Communications Regulations (PECR). New soft-opt-in guidance for charities from the Information Commissioner's Office came into effect in 2026.
In practice, include a clear privacy line in every appeal, a link to your charity's privacy notice, and, for email campaigns, a clear opt-in or soft-opt-in statement. UK donors ask 'Are you GDPR compliant?' before adopting a new platform or responding to an appeal, so address data protection explicitly rather than burying it in fine print.
The Code of Fundraising Practice (current version effective 1 November 2025, Section 2.1.5) requires explicit consent or appropriate legitimate-interest basis before sharing or selling donor personal data.
No matter which template you start from, every donation letter should include the following building blocks. Use this as a pre-send checklist.
If your letter is going out by email, the subject line is the letter. Personalised subject lines drive significantly higher open rates, but the format of the subject line matters too. Below are 13 examples organised by angle. Customise the brackets for your charity.
Timing is half the battle. The right letter sent at the wrong time underperforms a mediocre letter sent at the right one. Use these UK giving windows.
A donation letter is only as good as the list you send it to. Segment your audience into at least these four groups, and write a tailored version of the letter for each.
You can segment supporters with Zeffy's free donor management tools using tags and filters, then export the right list for each version of your letter. No upgrade required, no per-contact pricing.
The 15 templates above work across any charity. If you are in one of the verticals below, these niche variations show the kind of language, framing, and impact specificity that resonates with your particular donor base.
Lead with the student outcome, not the line-item budget. Parents and alumni give to 'new library books for 230 pupils' more readily than to 'the capital improvements line.' Most UK PTAs and Parent Friends Associations (PFAs) are registered charities or HMRC-recognised, so include a Gift Aid declaration prompt if yours qualifies.
Dear [Recipient Name],
At [School Name], our [year group] pupils are within reach of [specific outcome: a refurbished library, a new music programme, a reading-recovery scheme] and we need £[amount] by [deadline] to get there. Last year, [School Name] families gave £[last year's total] and we used every pound to [specific past outcome]. This year's appeal funds [specific 2026 outcome].
You can give online at [DONATION LINK], post a cheque to the school office, or come along to [event name] on [date]. Every gift, at any level, gets us closer.
Thank you for being part of the [School Name] community.
[Your Name], [Your Title], [School Name]
Sports club donors are often members, parents, and local businesses. Many UK community sports clubs hold Community Amateur Sports Club (CASC) status with HMRC, which allows donors to claim Gift Aid on their contributions. Tie giving levels directly to places on the team, kit, or coaching.
Dear [Recipient Name],
[Club Name] is heading into our [season] season with [number] players registered and [number] on the waiting list because we cannot yet cover their subs, kit, and equipment. A gift of £50 sponsors a set of kit, £150 covers a season's registration for one player, and £500 funds coaching for an entire age group.
Give online at [DONATION LINK] or post a cheque to [address]. If your business would like to sponsor a team, reply to this email and we will send our sponsorship pack.
Thank you for keeping [sport: football / netball / rugby / cricket] alive in [Town].
[Your Name], [Your Title], [Club Name]
Convert pounds directly into meals. The '£1 = X meals' framing is one of the most effective in this sector. Reference the Trussell Trust network if your foodbank is affiliated.
Dear [Donor Name],
This [month/season], [Foodbank Name] will distribute [number] food parcels across [area] but demand is up [percentage] over last year, and our shelves are not. Because of our supplier partnerships, every £1 you give provides [X] meals.
A gift of £25 feeds a family of four for a week. £100 keeps a neighbour fed for a month. £500 stocks an entire shelf.
Give now at [DONATION LINK], or post a cheque to [address]. If you would rather donate food, our most-needed items are listed at [URL].
Thank you for making sure no one in [Town] goes hungry tonight.
[Your Name], [Your Title], [Foodbank Name]
Pair the ask with a specific animal's story whenever possible. Photos in the email outperform stock imagery by a wide margin.
Dear [Donor Name],
When [Animal Name] arrived at [Centre Name] in [month], [he/she/they] was [brief condition description]. Six weeks later, thanks to veterinary care, foster placement, and supporters like you, [Animal Name] is ready for rehoming.
Right now, we have [number] more animals in our care, and [number] cases that need urgent funding. A gift of £30 covers vaccinations for one animal. £100 funds neutering. £500 covers a full veterinary assessment for an animal in crisis.
Give at [DONATION LINK], or post a cheque to [address]. To meet our animals available for rehoming, visit [URL].
With gratitude,
[Your Name], [Your Title], [Centre Name]
Many groups sending appeals are not yet registered charities. Unincorporated associations and Community Interest Companies (CICs) cannot claim Gift Aid, so your letter must be honest about this. Clear framing builds trust and avoids complaints.
Dear [Recipient Name],
[Group Name] is a [community group / CIC / unincorporated association], not a registered charity. That means your gift is not Gift Aid eligible, but it does mean that 100% of what you give goes directly to [specific outcome] without deduction.
We are working to [brief mission description]. This appeal funds [specific goal] by [deadline]. A gift of £[X] will [outcome]. £[Y] will [outcome].
Give online at [DONATION LINK] or post a cheque to [address]. If you have any questions about how we are governed and how your gift is used, please reply to this email and we will be happy to share our accounts.
Thank you for supporting [Group Name].
[Your Name], [Your Title], [Group Name]
There is no single right channel. When deciding which format to use, consider your audience and your objective. An automated email acknowledgement immediately after the donation works for most gifts, and a posted letter is worth the cost for major gifts and year-end appeals. For most charities, the right answer is a mix.
eCards work well for short, visual appeals tied to a specific occasion (a birthday, a seasonal moment, a milestone). Personalise with your charity's branding, include a donation link or call-to-action button, and send by email or share on social media.
Email is the workhorse channel for most donation letters: low cost, fast, easy to personalise, and easy to test. A typical donation email leads with the story, makes the ask specific, and ends with a single clickable donation link and no clutter.
Direct mail costs more per send, but it converts well with older donors and major-gift prospects. Personalise each letter with the recipient's name and address, include a reply envelope with a tick-box giving form (and a Gift Aid declaration section), and add a URL or QR code for donors who would rather give online.
Note that cash is declining at UK community fundraising events. As one village hall organiser put it, 'people are not carrying around cash like they used to.' Enclosing a QR code that links to your online donation form strengthens even a posted appeal by giving donors a frictionless alternative to posting a cheque.
| Channel | Cost | Strengths | Best suited for |
|---|---|---|---|
| Low | Fast, personalised, trackable, high volume | Regular appeals, campaigns, lapsed-donor re-engagement | |
| Posted letter | Higher (print + postage) | High response from older donors, personal feel | Major gift asks, year-end appeals, older supporter segments |
| eCard | Low | Visual, shareable, easy to brand | Seasonal moments, birthdays, milestone thank-yous |
| QR code (in print) | Minimal add-on | Bridges printed letter to online form | Printed appeals targeting donors who prefer to give online |
| Channel | Best for | Cost per send | Trade-off |
|---|---|---|---|
| Mid-list, year-round appeals, A/B testing | Lowest | Easy to ignore; deliverability matters | |
| Direct mail | Major-gift prospects, Boomer donors, year-end | Highest | Slow turnaround, postage costs |
| eCards | Occasion-based asks, tribute gifts | Low | Narrow use cases |
| SMS / text | Urgent appeals, event-day asks | Low-mid | Requires opt-in, short character limit |
Most underperforming donation letters fail for the same handful of reasons. Audit your draft against this list before you hit send.
Weak version (vague, organisation-centric, buried ask):
Dear Supporter,
We at [Org Name] have had an amazing year and we are proud of all the work we have done in our community. As we look forward to next year, we are reaching out to our supporters to ask for their continued generosity. Every donation helps us make a difference. Please consider giving today by visiting our website. Thank you for your support.
Strong version (personalised, specific, donor-centric, clear ask):
Dear Maria,
Last December, your £75 gift helped [Org Name] keep the lights on at our overnight shelter through the coldest week of the year. 142 neighbours had a warm place to sleep.
This year we are aiming higher: 200 beds, every night, all winter. To get there, we need to raise £40,000 by 31 December. A gift of £75 covers one bed for a month. £200 covers a bed for the full winter. And if you are a UK taxpayer, your gift is worth 25% more to us through Gift Aid at no extra cost to you.
Give now at [DONATION LINK].
With gratitude, Sam, Chief Executive, [Org Name]
A donation letter that you do not measure is a donation letter you cannot improve. After every send, log three metrics at minimum:
Zeffy's free reporting tracks gifts, donors, and campaign performance in one dashboard, so you can compare letter performance side by side without exporting to spreadsheets or paying for analytics add-ons.
Your templates are free. Make sure the donations they generate are free too. Zeffy is the only fundraising platform that takes nothing: no platform fees, no transaction fees, no card fees. Over 100,000 charities and not-for-profits have raised more than £2 billion on Zeffy with zero deducted. Create your free donation form in ten minutes and paste the link straight into any of the 15 templates above.
No matter what kind of donation letter you want to send, whether it is a church fundraising letter, a corporate sponsorship pitch, or a Christmas appeal, Zeffy gives you the donation form, the free supporter management tools, and automated donation acknowledgements to make it work end to end. Eligible donations can be flagged for your charity's HMRC Gift Aid claim. While every other platform takes a cut, Zeffy delivers 100% of every gift to your charity.
Below are the full text versions of all 15 templates. Copy any of them into your email client or word processor, swap the [BRACKETS] for your charity's details, and paste a free Zeffy donation form link into every [DONATION LINK] placeholder.
Use this template for Christmas appeals, year-end giving, or any season-anchored campaign. Personalise the season reference and the specific use of funds.
[Organisation Letterhead]
[Date]
[Donor Name]
[Donor Address]
Dear [Donor Name],
As the [season] approaches, we are reminded of the power of giving and the difference it can make in our community. At [Charity Name], this is a special time of year when we come together to [briefly describe your charity's mission and the work you do during this season].
Today we are reaching out to ask for your support during this season of giving. Your donation will help us [describe how funds will be used, such as providing meals, gifts, shelter, or support services].
Giving is straightforward. You can make a donation online at [DONATION LINK], post a cheque to [address], or contact us for other giving options. Every contribution, large or small, makes a difference.
If you are a UK taxpayer, please tick the Gift Aid box on our online form. It lets us claim an extra 25p for every £1 you give at no extra cost to you.
Thank you for considering our request. We hope you will join us in making this season special for everyone in our community. If you have any questions, please do not hesitate to contact us at [Contact Information].
Warm regards,
[Your Name], [Your Title], [Charity Name]
For PTAs, Parent Friends Associations, classroom campaigns, and school capital projects. Specify the goal and the tangible benefit to pupils.
[School Logo/Letterhead]
[Date]
[Recipient Name]
[Recipient Address]
Dear [Recipient Name],
We at [School Name] are excited to launch our latest fundraising appeal, and we need your help. Our goal is to raise £[amount] to support [specific purpose, such as new equipment, a school trip, or bursaries]. With your support, we can [impact of donation: create a better learning environment for our pupils, give them more opportunities to grow, etc.].
You can donate online at [DONATION LINK], post a cheque to [address], or come along to our upcoming fundraising event, [event name], on [date]. We would love to see you there.
If you are a UK taxpayer, a Gift Aid declaration on our online form means we receive an extra 25p for every £1 at no cost to you.
Your support is crucial to our success, and we are grateful for any contribution you can make. If you would like to find out more about our appeal or have any questions, please contact us at [Contact Information].
Thank you for being a valued member of our school community. Together, we can make a positive difference to our pupils' education and future.
Best regards,
[Your Name], [Your Title], [School Name]
For congregational appeals, building funds, mission trips, and community outreach programmes. Lead with the shared mission of the congregation.
[Church Logo/Letterhead]
[Date]
[Recipient Name]
[Recipient Address]
Dear [Recipient Name],
We at [Church Name] are reaching out to ask for your support in our latest fundraising effort. As we work to strengthen our congregation and further our mission, we rely on generous contributions from members like you.
Our goal is to raise £[amount] to support [specific project: church renovations, community outreach, a special event, etc.], and we hope we can count on you to help.
You can donate online at [DONATION LINK], post a cheque to [address], or bring your donation to our office.
Thank you for your generosity and faithfulness.
Sincerely,
[Your Name], [Your Title], [Church Name]
When you need physical goods, services, or expertise rather than cash. Be specific about what you need and how it will be used.
[Organisation Letterhead]
[Date]
[Donor Name]
[Donor Address]
Dear [Donor Name],
We hope this message finds you well. At [Charity Name], we are committed to [briefly describe your charity's mission], and we are reaching out because we need your support. We are seeking gifts in kind to help us [explain the specific purpose, such as hosting an event, supporting a programme, or providing resources to those in need], and we think you could help us make a difference.
Gifts in kind are a great way to contribute without giving cash directly. Here is what we are looking for:
If you would like to make a gift in kind, please contact us at [Contact Information]. We will be happy to arrange a time for you to drop off your donation or discuss how you can support us.
Thank you for considering our request. Your support is vital to our work, and we look forward to hearing from you.
Sincerely,
[Your Name], [Your Title], [Charity Name]
Use this template to remind donors about employer-matched giving programmes, which can double or triple every gift. Include a clear three-step path for the donor to follow.
[Organisation Letterhead]
[Date]
[Donor Name]
[Donor Address]
Dear [Donor Name],
We at [Charity Name] have exciting news. You can double your impact by taking advantage of your employer's matched giving programme. Many companies offer this benefit, matching charitable contributions from employees, sometimes pound-for-pound or even more.
Here is how matched giving works:
Your matched donation can go twice as far in supporting our mission to [describe your charity's mission or a specific project]. With these additional funds, we can [highlight the impact, such as helping more people, expanding programmes, or purchasing new equipment].
If you are unsure whether your employer offers matched giving, we can help. Contact us at [Contact Information] and we will guide you through the process. Even if you are retired, your former employer may still offer matching.
Thank you for your continued support.
Warm regards,
[Your Name], [Your Title], [Charity Name]
Use this template to convert one-time donors into sustaining supporters. You can set up monthly giving on any Zeffy donation form, so the [DONATION LINK] placeholder below can point directly to a recurring-enabled form.
[Organisation Letterhead]
[Date]
[Donor Name]
[Donor Address]
Dear [Donor Name],
We hope this message finds you well. At [Charity Name], we are dedicated to [describe your mission]. Thanks to supporters like you, we have made significant progress in [briefly mention a recent achievement or project]. But there is still much to do, and we need your ongoing support to continue making a difference.
We invite you to become a regular supporter by setting up a monthly gift. A regular donation gives us the consistency to plan ahead and invest in long-term work. Direct Debit is the most common way to give regularly in the UK and often the lowest-cost option for both you and us.
To set up a regular gift, visit our donation page at [DONATION LINK], choose the 'monthly' option, and select how often you would like to give. You can adjust or cancel at any time, and you will receive a donation acknowledgement for your records.
If you are a UK taxpayer, please also sign a Gift Aid declaration when you set up your gift. It means we receive an extra 25p for every £1 at no cost to you.
Thank you for considering a regular gift. If you have any questions or need help setting up your donation, please contact us at [Contact Information].
Sincerely,
[Your Name], [Your Title], [Charity Name]
For multi-year, large-scale campaigns tied to a building, an endowment, or a major programme expansion. Make the vision and the timeline explicit.
[Organisation Letterhead]
[Date]
[Recipient Name]
[Recipient Address]
Dear [Recipient Name],
We are excited to share some significant news with you. At [Charity Name], we are launching a capital campaign to [describe the purpose, such as building a new facility, expanding existing programmes, or purchasing equipment]. This campaign will allow us to [describe the expected impact and benefits for the community or those your charity serves].
To make this vision a reality, we need your help. Our goal is to raise £[campaign goal amount] by [deadline date]. Here is how you can get involved:
Your donation to our capital campaign is more than a contribution. It is an investment in the future of [describe the specific impact].
Thank you for being a valued member of our community. If you have any questions or would like to discuss your contribution, please contact us at [Contact Information].
Warm regards,
[Your Name], [Your Title], [Charity Name]
For your yearly unrestricted-giving appeal. Lead with what last year's gifts achieved and what this year's gifts will sustain.
[Organisation Letterhead]
[Date]
[Donor Name]
[Donor Address]
Dear [Donor Name],
As this year draws to a close, we at [Charity Name] reflect on the difference we have made together. Thanks to generous supporters like you, we have been able to [briefly describe achievements from the past year]. To continue this momentum into the new year, we are asking for your help to support our Annual Fund.
The Annual Fund is essential to our mission. It provides us with the resources to maintain our ongoing programmes, start new initiatives, and respond to unexpected challenges.
Please consider making a donation to our Annual Fund. You can give online at [DONATION LINK], or post a cheque to [Mailing Address]. Any amount, however small, makes a difference.
Thank you for your continued support and commitment to [Charity Name]. If you have any questions or would like more information, please contact us at [Contact Information].
Best regards,
[Your Name], [Your Title], [Charity Name]
Use this template to pitch local businesses and corporate partners. Frame the ask around mutual benefit: visibility for them, mission impact for you.
[Organisation Letterhead]
[Date]
[Recipient Name]
[Recipient Title/Position]
[Company Name]
[Company Address]
Dear [Recipient Name],
We are reaching out on behalf of [Charity Name] with an opportunity for your company to make a meaningful difference in our community. As a respected business in the [industry] sector, we believe your partnership could help us deliver our mission of [briefly describe your charity's mission].
We are inviting you to become a corporate sponsor for [specific event or initiative]. By becoming a sponsor, your company will gain:
We offer various sponsorship packages to suit your company's budget and goals. If you would like to find out more, please contact us at [Contact Information].
Thank you for considering this opportunity.
Sincerely,
[Your Name], [Your Title], [Charity Name]
Send within 48 hours of every gift. Pair this with automated donation acknowledgements so donors have the record they need for their own Self Assessment if they are higher-rate taxpayers, and so your charity can submit its Gift Aid claim to HMRC via Charities Online.
[Organisation Letterhead]
[Date]
[Donor Name]
[Donor Address]
Dear [Donor Name],
On behalf of everyone at [Charity Name], I want to express our sincere gratitude for your recent donation of [amount or description of the donation]. Your support is crucial to our work, and we are delighted to have you as part of our community.
Thanks to your generosity, we can [briefly describe the impact of the donation, such as funding a specific programme, helping a certain number of people, or achieving a recent milestone]. This is only possible because of thoughtful contributions like yours.
We would like to keep you updated on the progress we are making, thanks to your support. You can expect periodic updates on our work, upcoming events, and other ways you can get involved.
Thank you once again for your generous donation. It is because of people like you that we can continue to make a difference.
With gratitude,
[Your Name], [Your Title], [Charity Name]
Send this to current donors midway through a campaign or at a meaningful milestone. Lead with the impact their prior gift made, then make a soft next ask.
[Organisation Letterhead]
[Date]
[Donor Name]
[Donor Address]
Dear [Donor Name],
We wanted to take a moment to update you on the progress of [campaign or programme name]. Because of supporters like you, we have already [specific milestone: raised X% of our target, supported X people, completed X phase]. We are so grateful.
Here is what your support has made possible so far: [2 to 3 specific impact points]. We still have [amount or number of people] to go before [deadline], and we believe we can get there with your continued help.
If you are able to give again, or share this update with someone who might, visit [DONATION LINK]. Every pound at this stage brings us closer to the finish line.
Thank you for staying with us on this journey.
Warmly,
[Your Name], [Your Title], [Charity Name]
Use when you have a defined goal, a defined deadline, and a specific programme or project to fund. The tighter the parameters, the more compelling the ask.
[Organisation Letterhead]
[Date]
[Donor Name]
[Donor Address]
Dear [Donor Name],
We are [X days / X weeks] away from the end of [campaign name], and we need £[amount] more to reach our target of £[total goal] by [deadline date]. Every pound raised goes directly to [specific programme or outcome].
Here is what is at stake: [one sentence on what happens if the target is met; one sentence on what is at risk if it is not].
Will you make a gift before [deadline]? Give online at [DONATION LINK], or post a cheque to [address]. A gift of £[X] will [specific outcome]; £[Y] will [specific outcome].
Thank you for making [campaign name] possible.
Sincerely,
[Your Name], [Your Title], [Charity Name]
Short-form, mobile-optimised email designed to drive a single click. Keep the copy tight and the ask unmistakable.
Dear [Donor Name],
[One sentence on the problem or moment.] [One sentence on what your charity is doing about it.] [One sentence on what a gift right now will achieve.]
Give in under 60 seconds: [DONATION LINK]
£[X] does [specific outcome]. £[Y] does [specific outcome]. £[Z] does [specific outcome].
Thank you,
[Your Name], [Your Title], [Charity Name]
Use this to recruit supporters to fundraise on your behalf. The ask is for their time and network, not (yet) their wallet.
[Organisation Letterhead]
[Date]
[Supporter Name]
[Supporter Address]
Dear [Supporter Name],
You have been one of [Charity Name]'s most dedicated supporters, and we would like to ask something different of you this year: would you be willing to fundraise on our behalf?
Here is how it works: we will set you up with a personal fundraising page at [DONATION LINK], you share it with your friends, family, and colleagues, and every gift they make goes directly to [specific programme or campaign]. Last year, peer fundraisers like you raised an average of £[amount] each, and our top fundraiser raised £[amount].
To get started, visit [DONATION LINK] and click 'Start a fundraiser.' We will send you a toolkit with sample social posts, email templates, and talking points. If you have questions, reply to this email or call us on [phone number].
Thank you for everything you do for [Charity Name].
With gratitude,
[Your Name], [Your Title], [Charity Name]
For lapsed donors at the 12-plus month mark. Acknowledge the gap, remind them of their impact, and make the re-entry step as small as possible.
[Organisation Letterhead]
[Date]
[Donor Name]
[Donor Address]
Dear [Donor Name],
It has been a while since we have heard from you, and we miss you. Your last gift of £[amount] on [date] helped us [specific outcome]. We wanted to make sure you know the difference it made.
Since then, [brief 1 to 2 sentence update on what the charity has achieved]. We are now working towards [next goal], and we would love to have you back with us.
If you are able to give again, even a small gift of £[X] would [specific outcome]. Give online at [DONATION LINK], or post a cheque to [address].
If now is not the right time, we completely understand. We will keep you updated on our work, and we hope to hear from you when the moment is right.
Thank you for everything you have already done for [Charity Name].
Warmly,
[Your Name], [Your Title], [Charity Name]
Yes, if you want to claim the 25% Gift Aid uplift from HMRC. A valid Gift Aid declaration requires four elements: the donor's full name, their home address, your charity's name, and a confirmation that they are a UK taxpayer who wants their donation treated as Gift Aid. You can capture this on your online donation form, in a printed reply slip, or via a signed follow-up email. Your charity must also be HMRC-recognised separately from your registration with the Charity Commission, OSCR, or CCNI. Note that Gift Aid does not apply to raffle tickets, event tickets at fair value, or auction lots. For full guidance see HMRC's Gift Aid page.
UK basic-rate taxpayers do not need a formal receipt to claim tax relief on their donations. The charity reclaims the Gift Aid uplift directly from HMRC via Charities Online, using the signed Gift Aid declaration as the compliance record. Higher-rate (40%) and additional-rate (45%) taxpayers can claim the difference between basic rate and their own rate through their Self Assessment return, for which their own giving records suffice. Sending a warm, personalised donation acknowledgement within 48 hours is excellent stewardship and helps higher-rate donors keep accurate records, but it is not a statutory requirement for basic-rate donors.
No. A donation letter is a personal appeal from a charity to an individual donor, supporter, business, or community group, asking for a voluntary gift. A grant proposal is a formal application to a funder, such as the National Lottery Community Fund, a local authority, or a charitable trust, requesting restricted funding for a specific project. The two documents have different audiences, different structures, and different compliance requirements. This guide covers donation letters only.
For email, aim for 200 to 400 words: short enough to read in under two minutes on a mobile phone, long enough to tell a story and make a specific ask. For a posted letter, 400 to 600 words is a common range for warm-list appeals. Major-gift letters can run longer when the relationship warrants it. In all cases, the giving level, the deadline, and the donation link should be visible before the reader has to scroll. Length is secondary to clarity.
Most charities send a donation letter monthly or quarterly. Consistency matters more than volume. Regular communication, including stewardship updates and impact reports, not just asks, encourages repeat giving and reduces lapsing. The UK giving calendar provides natural anchors: Christmas appeal, Giving Tuesday, Macmillan Coffee Morning, tax year-end nudge, and any campaign-specific window your charity runs. If you are sending more than one appeal per month to the same list, segment carefully so donors receive only what is relevant to them.
Yes, any group can ask for donations. However, unincorporated associations and Community Interest Companies (CICs) are not registered charities and cannot claim Gift Aid. Your letter should be transparent about this: state clearly that you are a community group or CIC, confirm that gifts are not Gift Aid eligible, and explain exactly how the money will be used. This builds trust and avoids potential complaints under the Code of Fundraising Practice. If you are working towards charitable status, you can note that in the letter.
Zeffy is the only fundraising platform that charges nothing: no platform fee, no transaction fee, no card fee. Every other platform takes a percentage of each gift, which means a 3 to 5% fee reduces a £100 donation to £95 to £97 reaching your cause. UK donors are sensitive to this, having seen coverage of the JustGiving suggested-tip model. With Zeffy, 100% of every gift reaches your charity. You also get free supporter management tools, donation acknowledgements, and campaign tracking in a single dashboard. Over 100,000 charities and not-for-profits worldwide have raised more than £2 billion on Zeffy with zero deducted.
Eligible donations collected through Zeffy can be flagged for your charity's HMRC Gift Aid claim. You remain responsible for submitting the claim to HMRC via Charities Online using your charity's own Charities Reference Number. Zeffy is not a Gift Aid agent and does not submit claims on your behalf, but the donor data captured through your Zeffy form supports your own claim process. For full guidance on how to register for Gift Aid and submit claims, see HMRC's Gift Aid guidance.

Most thank-you letter roundups hand you a stack of Word documents and call it a day. But the template was never the bottleneck. What moves donor retention is the send: an automated acknowledgement at the moment of the gift, a physical letter for major-gift follow-up, and a Gift Aid-compliant acknowledgement that handles compliance so the letter itself stays human. This guide gives you 16 free thank-you letter templates organised by donor type, plus email subject lines, HMRC Gift Aid requirements, and a practical playbook for sending them at scale.


A how-to guide for nonprofits on writing emails with ChatGPT. Donor thank you emails, fundraising event emails, newsletters, just make sure to read them over.
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